ANALYSIS OF PUBLIC SERVICES QUALITY IN THE GENERAL HOSPITAL AREA (RSUD) OF SAMPANG DISTRICT USING THE COMMUNITY SATISFACTION INDEX

Abstract

This study is purposed to know the perception of health public services organized by the general hospital area (RSUD) of Sampang district using the community satisfaction index (IKM). This study was conducted in 2016 using survey method with 150 respondents from the users of health services in general hospital area of Sampang district. From this study reveals that the health services in general hospital area of Sampang district has an interval conversion value of IKM for amount 72,15 or conversed equal to the letter B. It is equivalent with the level services which good categorized.  

Keywords: Community Satisfaction Index, Public Services, Public Participation