E-Jurnal SPIRIT PRO PATRIA

Analysis of Factors Affecting Satisfaction to Contractors’ Performance in Retail Building Construction Work

2026-04-24T15:00:55+07:00

The retail building construction industry has unique characteristics including tight time constraints, specific functional standards, and direct impact on business performance. This study aims to analyze factors influencing satisfaction with contractor performance in retail building construction projects, specifically focusing on Indomaret store development projects in East Java Regional I. The research employs a descriptive quantitative approach using purposive sampling of 30 respondents from five new Indomaret store construction projects. The research instrument uses the SERVQUAL model adapted for construction context with five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Results indicate very high satisfaction levels with contractor performance, with an overall average score of 4.17 or 83.4% (categorized as "Very Good"). The tangibles factor has the highest value (4.34), followed by responsiveness (4.27), reliability (4.01), empathy (3.89), and assurance (3.89). The research model successfully identified six critical aspects for contractor performance control that can be implemented as a practical evaluation framework for project owners and contractors to improve retail building construction performance.

Absent in Regional Head Positions and Problems in Appointing Acting Officials

2026-04-24T15:00:56+07:00

The arrest of several regional heads less than one year after assuming office following the 2024 Regional Elections has generated significant constitutional and administrative implications in Indonesia. This situation creates a vacancy in regional leadership and raises complex legal questions concerning the appointment and authority of Acting Regional Heads under Law Number 23 of 2014 on Regional Government. This study incorporates the case highlighted by the Komite Pemantauan Pelaksanaan Otonomi Daerah (KPPOD) reporting that three regional heads elected in the 2024 Regional Elections were arrested by the Komisi Pemberantasan Korupsi within less than one year of assuming office (KPPOD, 2026). The arrests — involving allegations of bribery, extortion, and the trading of positions — underscore persistent issues of high political campaign costs and weak accountability mechanisms in local governance that continue to undermine effective implementation of Law No. 23 of 2014. The recurrence of anti-corruption interventions shortly after inauguration highlights the systemic risk of corruption and institutional vulnerability in the governance of regional leadership, adding empirical urgency to the legal analysis (KPPOD, 2026). This research aims to analyze the normative framework governing the filling of vacancies in regional leadership, examine the legal status and limitations of Acting Regional Heads, and evaluate the implications of such appointments on democratic legitimacy, regional autonomy, and administrative stability. The study employs a normative juridical method using statutory, conceptual, and case approaches. Primary legal materials include Law Number 23 of 2014, Law Number 10 of 2016 concerning Regional Head Elections, Law Number 18 of 2003 concerning Advocates, and related implementing regulations. Secondary materials consist of recent scholarly articles indexed in Sinta and Scopus. The findings demonstrate that although the statutory framework provides procedural mechanisms for appointing Acting Regional Heads, regulatory ambiguities remain regarding the scope of authority, democratic accountability, and central government intervention. Furthermore, the study highlights the tension between administrative continuity and democratic legitimacy, particularly when Acting Regional Heads exercise strategic policy powers. The research concludes that regulatory harmonization and clearer limitations of authority are essential to safeguard regional autonomy and uphold principles of constitutional governance.

MEMBANGUN KEBERLANJUTAN KOPERASI SIMPAN PINJAM MELALUI GOOD COOPERATIVE GOVERNANCE, TRANSFORMASI DIGITAL, DAN PENGENDALIAN INTERNAL: STUDI LITERATUR

2026-07-07T15:12:12+07:00

Latar belakang : Publikasi Kementerian Koperasi dan UKM menginformasikan terdapat tren penurunan jumlah koperasi aktif dalam satu dekade terakhir, kondisi ini memberi sinyal keberlanjutan koperasi menjadi isu penting di saat ketatnya persaingan di sektor jasa keuangan, perkembangan teknologi, serta beberapa isu permasalahan koperasi.

Tujuan : Penelitian ini bertujuan untuk menganalisis dan mensintesis berbagai hasil penelitian terdahulu mengenai peran Good Cooperative Governance (GCG), transformasi digital, dan pengendalian internal dalam mendukung keberlanjutan Koperasi Simpan Pinjam.

Metode : . Penelitian menggunakan pendekatan studi literatur (literature review) dengan mengkaji berbagai sumber ilmiah yang relevan, seperti ; artikel ilmiah, buku ilmiah, laporan penelitian, dan dokumen resmi. Analisis dilakukan melalui identifikasi, evaluasi, dan sintesis temuan penelitian terdahulu yang berkaitan dengan variabel penelitian.

Hasil dan Pembahasan : Hasil kajian menunjukkan bahwa Good Cooperative Governance berkontribusi dalam meningkatkan transparansi, akuntabilitas, efektivitas pengelolaan, dan kepercayaan anggota terhadap koperasi. Transformasi digital berperan dalam meningkatkan efisiensi operasional, kualitas layanan, akurasi pengelolaan data, serta kemampuan adaptasi koperasi terhadap perubahan lingkungan bisnis. Sementara itu, pengendalian internal yang efektif mampu meminimalkan risiko operasional, meningkatkan keandalan informasi keuangan, dan memperkuat implementasi tata kelola koperasi

Kesimpulan : Hasil sintesis literatur menjelaskan bahwa keberlanjutan Koperasi Simpan Pinjam tidak ditentukan oleh satu faktor tunggal, melainkan oleh integrasi antara tata kelola yang baik, transformasi digital, dan pengendalian internal yang efektif. Oleh karena itu, penguatan ketiga aspek tersebut menjadi strategi penting dalam meningkatkan daya saing, ketahanan organisasi, dan keberlanjutan koperasi di era digital.

Keterbatasan : Penelitian ini mempunyai keterbatasan yang perlu diperhatikan dalam menginterpretasikan hasil kajian, yaitu penelitian ini menggunakan pendekatan studi literatur sehingga seluruh temuan didasarkan pada sintesis berbagai penelitian terdahulu tanpa melakukan pengumpulan data primer secara langsung pada Koperasi Simpan Pinjam. Oleh karena itu, hasil penelitian bersifat konseptual dan belum dapat menggambarkan kondisi empiris seluruh koperasi di Indonesia.