ATURAN PENJUALAN TIKET TANPA TEMPAT DUDUK BERTENTANGAN DENGAN HAK-HAK KONSUMEN DALAM UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN
Rapih Doho Train is classified into short range train that provide seatless ticket that caused the following passengers remain unseated which caused inconvience for any passengers. The train doesn’t provide special place for the unseated passengers so it is certain for following passengers to fill any empty space inside the train, such as near the toilet, along the corridor, and corner of the train which caused train become fully cramped. In other view, the passengers as a consuments have some rights guaranteed on Fourth Chapter in Consument Protection Law in term of safety, security, and amenities. PT KAI as a service provider is allowed to sell seatless ticket only for short range train, and the standart already arranged by transportation ministry regulation. Based on this view, some problem arised whether the vend of seatless ticket abolished the consument rights on Consument Protection Law or not. This research found that minimum standart on transportation ministry regulation doesn’t consider the consument rights for amenities and security.
Keywords : consument rights, service provider responsibilities, the vend of seatless ticket