https://jurnal.narotama.ac.id/index.php/ijebd/issue/feed IJEBD International Journal Of Entrepreneurship And Business Development eISSN 2597-4785 pISSN 2597-4750 2021-06-13T23:55:37+07:00 Agus Sukoco agus.sukoco@narotama.ac.id Open Journal Systems <div> <p><strong>IJEBD International Journal of Entrepreneurship and Business Development</strong> eISSN 2597-4785 pISSN 2597-4750&nbsp;is an international, peer-reviewed journal publishing articles on all aspects of&nbsp;<strong>Entrepreneurship and Business Development,</strong>&nbsp;welcomes submissions of the following article types:</p> <ul> <li class="show">Papers: reports of high-quality original research with conclusions representing a significant advance, novelty or new finding in the field.</li> <li class="show">Topical Reviews: written by leading researchers in their fields, these articles present the background to and overview of a particular field, and the current state of the art. Topical Reviews are normally invited by the Editorial Board.</li> <li class="show">Comments: comment or criticism on work previously published in the journal. These are usually published with an associated Reply.</li> </ul> <p><strong>IJEBD International Journal of Entrepreneurship and Business Development</strong> publishes 6 issues in a year</p> </div> https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1397 The Influence of Online Advertising on the Consumer Behavior of Smartphone Customers 2021-06-13T23:55:31+07:00 Alicia Sulayon aliciasulayon@umindano.edu.ph Jocelyn S Emotin aliciasulayon@umindano.edu.ph <p><strong><em>Purpose:</em></strong> The fundamental purpose of the study was to determine which domain of the online advertising significantly influence consumer buying behavior.</p> <p><strong><em>Design/methodology/approach:</em></strong> This study employed a quantitative non-experimental research design utilizing correlational technique. The survey was conducted at Tagum City, Davao del Norte, Philippines. A total of 365 customers participated in this study.</p> <p><strong><em>Findings:</em></strong> Results revealed that online advertising is much evident as perceived by the customers. On the other hand, the consumer buying behavior towards purchasing smartphones is much observed. The statistical result further revealed that there was a significant relationship between online advertising and consumer buying behavior of smartphone customers.</p> <p><strong><em>Research limitations/implications:</em></strong> There are only two variables considered in this paper: Online advertising and consumer buying behavior; Intervening variables are not considered and the sample for this study is 365 using a random sampling method.&nbsp;</p> <p><strong><em>Practical implications:</em></strong> Among the five indicators, stimulation, brand recall, and necessity were found to have significantly predicted consumer buying behavior in purchasing smartphones.</p> <p><strong><em>Originality/value:</em></strong> This paper is a collaborative effort of the researchers to understand consumer behavior of smartphone customers relative to online advertising.</p> <p><strong><em>Paper type:</em></strong> Research paper</p> <p>&nbsp;</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1218 The Influence of Advertising, Sales Promotion, and Service Quality on Customer Loyalty of Bank Jatim Indonesia 2021-06-13T23:55:31+07:00 Novi Nurlaini novinurlini@gmail.com Joko Suyono joko.suyono@narotama.ac.id Damarsari Ratnasahara Elisabeth damarsariarizona@gmail.com Abdul Thalib Bin Bonn talib@uthm.edu.my <p>Customer loyalty is very important in a very tough business competition because loyalty will benefit the company's long-term development. To get customer loyalty, companies need to do the right marketing strategy so that it can affect customer loyalty. The purpose of this study is to analyze the influence of advertising, sales promotion and service quality on customer loyalty at Bank Jatim Indonesia, Branch of Dr. Soetomo Hospital Surabaya. The population in this study was 2,155 customers, the number of samples using the Slovin formula was 96. The data analysis technique used was multiple regression analysis. The research results are: 1) There is an influence of advertising on customer loyalty at Bank Jatim Branch of Dr. Soetomo Hospital Surabaya, 2) There is an influence of sales promotions on customer loyalty at Bank Jatim Branch of Dr. Soetomo Hospital Surabaya, 3) There is an influence of service quality on customer loyalty at Bank Jatim Branch of Dr. Soetomo Hospital Surabaya, 4) There is an influence of advertising, sales promotion and service quality simultaneously on customer loyalty at Bank Jatim Branch of Dr. Soetomo Hospital Surabaya, 5) Among the variables of advertising, sales promotion and service quality, the sales promotion variable has a dominant influence on customer loyalty at the Bank Jatim Branch of&nbsp; Dr. Soetomo Hospital Surabaya.</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1373 Factor Influence Of Container Loading And Unloading As Productivity Support On Mirah Terminal 2021-06-13T23:55:31+07:00 Sumarzen Marzuki sumarzenmz@gmail.com Rusi Aswidaningrum rusiaswidaningrum@stiamak.ac.id Choirul Anam choirulanam2810@gmail.com Soedarmanto Soedarmanto soedarmanto@stiamak.ac.id <p>Purpose: This study aims to obtain a quantitative model that can be used to determine the factors that have a significant impact on loading and unloading productivity.</p> <p>Design/methodology/approach: The method used to solve the problem is multiple linear regression method and dummy variable. &nbsp;</p> <p>Findings: The number of samples for this analysis were all ships thats belong to PT Meratus Line which docked at the Mirah Terminal in Surabaya for 12 months, starting from January 2019 to December 2019. The response used is realization data in the number of containers per hour. The initial predictors that are thought to have an impact on productivity are operational personnel and loading and unloading workers, loading and unloading equipment readiness, work system, full empty ratio and total container weight. There are 4 steps to analyze the regression model that has been obtained. Simultaneous test (using P-value), individual test (t test), F test (simultaneous test), Glejser heteroscedasticity and heterocedasticity test, multicoreleation test, reliability test and validity test and residual test and the best final model obtained. &nbsp;</p> <p>Practical implications: The conclusion is that the weight and the order of the containers are the factors that most take influence the productivity of both the CY (Container Yard) and the ship. The value of the influence of the significance of determination is 957 or equal to 95.7%, so that means that one independent variable has a significant influence of 19% on the existing dependent variable.</p> <p>Paper type: Research paper.</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1375 Does Financial Performance As An Intervening Variable In Strengthening Market Value: Intellectual Capital Approach 2021-06-13T23:55:32+07:00 Sriyono Sriyono sriyono@umsida.ac.id Detak Prapanca detakprapanca18@gmail.com Ainnur Rosyidah ainnur.rosyidah99@gmail.com <p>Purpose: This research aims to determine the effect of intellectual capital on market value with financial performance as an intervening variable.</p> <p>Design/methodology/approach: This study uses quantitative methods, the population used in this study is mining companies listed on the Indonesia Stock Exchange, sampling techniques used are purposive sampling, sampling obtained 55 companies.</p> <p>Findings: This study indicates that there is a relationship between the intellectual capital variable influences Return on Assets. &nbsp;</p> <p>Research limitations/implications: The analysis technique used in this study is path analysis with the Smart PLS 3.0 program's help.&nbsp; Intellectual capital influences market value. Intellectual capital affects the Asset Turn Over. Return on Assets does not affect market value. Asset Turn Over affects market value. This study concludes that Intellectual capital has no effect on market value with return on Asset as an intervening variable..</p> <p>Practical implications: This study concludes that Intellectual capital has no effect on market value with return on Asset as an intervening variable. Intellectual capital does not affect market value with asset turn over as an intervening variable.</p> <p>Paper type: Research paper</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1219 Antecedents of Saving Interest at Bank Jatim Indonesia: Bank Atmosphere, Location, and Work Professionalism 2021-06-13T23:55:32+07:00 Yuan Erma Septi Apsari Santoso yuanerma@gmail.com Joko Suyono suyono_narotama@yahoo.com Damarsari Ratnasahara Elisabeth damarsariarizona@gmail.com Abdul Thalib Bin Bonn talib@uthm.edu.my <p>The customers interest in saving is very important for bank providing banking services in the form of savings. In relation to the interest in saving, bank should conside bank atmosphere, location and work professionalism, so that the customer has a high interest in the bank. The purpose of this study is to analyze the influence of bank atmosphere, location and work professionalism on interest in saving at bank. The population in this study was Bank Jatim Indonesia, Branch of Haji Hospital Surabaya, totally of 1,908 customers, the number of samples using the Slovin formula was 95. The data analysis technique used was multiple regression analysis. The research results are: 1) There is an influence of the bank atmosphere on the interest in saving at Bank Jatim Cash Office of Haji Hospital Surabaya, 2) There is an influence of location on the interest in saving at Bank Jatim Cash Office of Haji Hospital Surabaya, 3) There is an influence of work professionalism on the interest in saving at Bank Jatim Cash Office of Haji Hospital Surabaya, 5) variable location has a dominant influence on the interest in saving at Bank Jatim Cash Office of Haji Hospital Surabaya.</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1376 Risk Cause Analysis On E-Procurement Bidding 2021-06-13T23:55:33+07:00 Lily Kholida lily.kholida@mercubuana.ac.id Bismar Arif bismararif02@gmail.com <p>Purpose: The current procurement of goods and services refers to the Electronic Procurement Service (E-Procurement) system in accordance with Presidential Regulation No.16 of 2018, however in its implementation the contractors still need adjustments. One of them is the contractor involved in the case study of this research which has failed in several tenders. This can create risks associated with value and profitability of the company. This study aims to cover this gap by knowing the risk factors for failure, level and the form of handling carried out by distributing questionnaires to the related contractors. Design/methodology/approach: Data analysis was performed using statistical software and the value was mapped using the Risk Relative Importance Index (RRI).</p> <p>Findings: The result show that the capacity of the bid files to upload is too large and there is no supplier support, are in moderate risk levels with scale respectively of 8,836 and 7,407. Problematic internet signal factors and incomplete design maturity levels are in high risk levels with a scale of 11.868 and 12.586. Meanwhile, the extreme risk level, namely the price cannot compete with other participants and the very limited time for calculating the tender, on a scale of 12,586 and 15,339 are factors that need attention.</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1381 Motivation And Competency Factors Influencing Tutors Performance In Educational Equality Of Study Group Musi Banyuasin Regency 2021-06-13T23:55:33+07:00 Desi Ulpa Anggraini desi.ulpa19@gmail.com Yeni Marsih desi.ulpa19@gmail.com Achmad Kartiko Buwono desi.ulpa19@gmail.com <p class="6AbstractText"><span lang="EN-US">Purpose: </span><span lang="EN-US" style="font-weight: normal; font-style: normal;">The lack of motivation and competence in the performance of tutors in the education equality of study groups in the Non-Formal Education Unit of the Musi Banyuasin Regency was the background for this research. The purpose of this study is to prove the influence of motivation and competence on the tutor's performance.</span></p> <p class="6AbstractText"><span lang="EN-US">Design/methodology/approach: </span><span lang="EN-US" style="font-weight: normal; font-style: normal;">The population in this study were all Group Equality Tutors, total to 70 people. Primary data used from questionnaires by respondents. Sample selection is done by simple random sampling. Data management techniques used the SPSS version 20 program and tested it using multiple linear regression equations.</span></p> <p class="6AbstractText"><span lang="EN-US">Findings: </span><span lang="EN-US" style="font-weight: normal; font-style: normal;">The results of the study simultaneously produce an R2 (R square) of 0.169 indicating the variable competence and work motivation affect tutor performance by 16.9%, and the remaining 83.1% is influenced by other variables. While partially there is an influence between motivation on performance that produces a tcount of 3.501, and there is no influence between competence on performance with the result of a tcount of 1.820.</span></p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1401 Effect Of Work Ethos On Organizational Commitments And Its Impact On Employees Performance Of Forestry Office Of North Kalimatan Province 2021-06-13T23:55:34+07:00 achmad daengs gs bumigora80@gmail.com <p><strong><em>Destination:</em></strong> to analyze and prove the effect of work ethic on organizational commitment and its impact on employee performance. This type of research is included in explanatory research or explanatory research. The population in this study were all employees atNorth Kalimantan Forest Service</p> <p><strong><em>Design / methodology / approach:</em></strong> The data analysis technique used in this study is a path analysis approach.</p> <p><strong><em>Findings:</em></strong>The results showed that partially work ethic has a significant effect on employee performance with the assumption that organizational commitment is considered constant. In addition, the results of this study also indicate that partially work ethic has a significant effect on employee organizational commitment. Then partially organizational commitment has a significant effect on employee performance with the assumption that the work ethic variable is considered constant. Furthermore, a simultaneous test was carried out where the results of this study showed that work ethic and organizational commitment together had a significant effect on employee performance. Organizational commitment is able to mediate the effect of work ethic on employee performance.</p> <p><strong><em>Practical implications:</em></strong> Intensifying work ethic towards organizational commitment and its impact on the performance of forestry service employees</p> <p><strong><em>Paper type</em></strong><strong>: </strong>Research paper</p> <p>Keywords: Work Ethic, Organizational Commitment, Employee Performance</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1359 Analysis of Internal and External Factors after Implementing the Improvement Strategy using SWOT Method 2021-06-13T23:55:34+07:00 Prima Vitasari primavitasari19@gmail.com <p>Every businessman is expected to have knowledge and strategies in managing the company so that they can survive. Especially in small and medium enterprises (SME), a kind of business of this traditional cloth product. The problem is that SMEs have difficulty in increasing sales of their products. This study presents an internal and external analysis after the implementation of the improvement strategy. The method used was a survey to collect data. A total of one hundred consumers participated in this study. The results of the analysis show an increase in the calculation of the strength and opportunity factors, a decrease in the points of weakness and threat factors. The total calculation shows an increase in efforts to provide a sales improvement strategy. Meanwhile, the calculation for each point resulted in an increase of fourteen points in both internal and external factors as a whole. The results of the quadrant position analysis also show that SME is in a very profitable position by having strengths and opportunities. SME has a favorable position in the form of skilled human resources, sufficient capital, and a promising market for this product. From these results, it is hoped that SME will continue to make continuous improvements by utilizing the strengths and opportunities they have. For further research, it can examine the focus on priority improvements, namely product, promotion and implementation in depth</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1380 The Influence Of Customer Satisfaction And Service Quality Towards Customer Loyalty In Pt. Mitra Andalan Trans Anugerah 2021-06-13T23:55:34+07:00 Mudayat Mudayat mudayat@stiamak.ac.id <p>Purpose:. The formulation of the problem in this study is how the relationship between customer satisfaction and service quality to customer loyalty at PT. Trans Anugerah Mainstay Partners. The study population was all expeditionary service users, while the sample taken was 45 respondents. Before the data were analyzed, the data quality was tested using validity and reliability tests.</p> <p>Design/methodology/approach: This research is a quantitative method and data analysis techniques with a multiple linear regression. &nbsp;</p> <p>Findings: The results showed that the questionnaire items were valid and all variables were reliable. Based on the results of the analysis and discussion, it can be concluded that the variable Customer Satisfaction (X1) has a significant relationship with Customer Loyalty (Y), meaning that if the customer is satisfied, it will increase Customer Loyalty. Service Quality Variable (X2) has a significant relationship with Customer Loyalty (Y) This means that if the quality of service provided is good, then customer loyalty will increase. Customer satisfaction and service quality have a significant effect together on customer loyalty, meaning that if customer satisfaction and service quality are better, it will increase customer loyalty. The variable that has the most dominant influence is customer satisfaction with a beta value of 0.608.</p> <p>Paper type: Research paper</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1392 Exploration Community Empowerment of Lumajang Typical Batik Enterprises for Culture Preservation 2021-06-13T23:55:35+07:00 Joko Setiyo jokosetiyo182@gmail.com Ratna Daniar Paramita pradnyataj@gmail.com Riza Bahtiar Sulistyan rizabahtiars@gmail.com <p><strong><em>Purpose:</em></strong> This study aims to explore the existing batik culture in Lumajang district and to find out the obstacles faced during the production process.</p> <p><strong><em>Design/methodology/approach:</em></strong> This research uses a qualitative approach. The data collection method used interviews, observations, and documentation which were carried out in the batik-producing area in Lumajang Regency</p> <p><strong><em>Findings:</em></strong> The results showed that batik entrepreneurs in Lumajang district, apart from preserving culture, were also used to improve the economy of the surrounding community. The batik culture is in the form of regional motifs such as the batik motif of the great banana, sand, and semeru mountain which are applied to the cloth with the batik process which will later be used as uniforms for the Lumajang Regency Government. Increasing the capacity of batik craftsmen also needs improvement through training activities.</p> <p><strong><em>Research limitations/implications:</em></strong> This research is limited to cases that exist in batik craftsmen in Lumajang district.</p> <p><strong><em>Practical implications:</em></strong> This research can be used as input for interested parties to increase batik production. In addition, it can also increase the sense of belonging to the culture around us..</p> <p><strong><em>Originality/value:</em></strong> This paper is original</p> <p><strong><em>Paper type:</em></strong> Research paper</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1379 Challenges Of Exchange Rate Fluctuation And Cpo Prices In Indonesia Palm Oil Industry 2021-06-13T23:55:35+07:00 Achmad Daengs GS jurnaleko45@gmail.com Enny Istanti adaengsgs@univ45sby.ac.Id Maria Yovita Yovita R Pandin adaengsgs@univ45sby.ac.Id <p><strong>Objective</strong> : This study points to analyze the challenges of Rupiah Exchange Rates and International CPO Prices to Indonesia's CPO Export Volume.</p> <p><strong>Design /methodology/approach</strong> : this research exercises explanatory type under a quantitative approach. Data collection techniques in this study were done by time series techniques. The data analysis technique used is Structural Equation Model (SEM) with the Smart Partial Least Square (PLS) tool.</p> <p><strong>Findings</strong> :&nbsp; The study results indicate that: (1) Rupiah Exchange Rates do not have a significant effect on Indonesia's CPO Export Volume; (2) International CPO prices have a significant effect on Indonesia's CPO Export Volume.</p> <p><strong>Practical implications :</strong> intensify business in economy sector in order to reach the lower class people.</p> <p><strong>Paper type</strong> : research paper</p> <p>&nbsp;</p> <p><strong>Keywords</strong>: Rupiah Exchange Rates, International CPO Prices, Export Volume</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1306 Earnings Persistence In Affecting Stock’s Prices Of Malaysia And Indonesia Manufacturing Companies 2021-06-13T23:55:36+07:00 nuraini rokhmania nuraini@perbanas.ac.id Titis Puspitaningrum Dewi Kartika titis_puspita@perbanas.ac.id <p>The users of financial reports usually use the information of current earnings to predict future earning so that quality earnings are earnings that can reflect the continuity of earning in the future..</p> <p>This study takes company samples of manufacturing companies, both of which listed in Indonesia’s stock exchange as well as Malaysia’s in the yeas 2014 – 2017 by using regression and intervening analysis. The results of this study are &nbsp;operating cash flow cannot affect the earnings’ persistence in Indonesia but it affect in Malaysia, &nbsp;book tax differences and debt level &nbsp;can affect an earning persistence in Indonesia &amp; Malaysia, &nbsp;&nbsp;earnings persistence could affect stock prices in Indonesia &amp; Malaysia and Operating cash flow cannot affect stock prices with Earning Persistence as intervening variable for manufacturing companies in Indonesia &amp; Malaysia.</p> <p>Research Limitations/implications: Adj R square value is very low and cannot be compared between Indonesia and Malaysia.</p> <p>Practical Implication: the result would be beneficial for researchers who eager to analyse the similar variable against different countries.</p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1384 Factors Affecting Safety Performance: Case Study At Pt Pamapersada Nusantara 2021-06-13T23:55:36+07:00 Muhammad Nabawi muhammadnabawi08254@gmail.com A Izzuddin Abdissalam zudin19@gmail.com Anita Maharani anita.maharani@binus.edu Lidya Lidya lidya001@binus.ac.id <p style="margin: 0cm; text-align: justify;"><strong><span style="font-size: 10.5pt; color: #0e101a;">Purpose:</span></strong><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;The purpose of this study is to see the impact that safety performance can have on technical competencies, non-technical competencies, technical training and non-technical training<strong>&nbsp;</strong></span></p> <p style="margin: 0cm; text-align: justify;"><strong><span style="font-size: 10.5pt; color: #0e101a;">Design/methodology/approach:</span></strong><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;The research method referred to in this study is quantitative research, and the object of this research is PT. Pamapersada Nusantara, further using 89 respondents as a research sample, refers to the structural equational modelling model.&nbsp;<strong>Findings:</strong>&nbsp;The results showed that the respondents considered that technical training had nothing to do with safety performance, while other hypotheses were proven.</span></p> <p style="margin: 0cm; text-align: justify;"><strong><span style="font-size: 10.5pt; color: #0e101a;">Research limitations/implications:</span></strong><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;Although we found that technical competency and non-technical competency influence safety performance, it still need further exploration in order to explore other factors that influence safety performance; also, there will be a necessity for research to explore within mining companies</span></p> <p style="margin: 0cm; text-align: justify;"><em><strong><span style="font-size: 10.5pt; color: #0e101a;">Practical implications:</span></strong></em><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;The managerial implication of this research is that the company can evaluate the technical training implemented, which is related to the readiness of the instructor, the implementation of classroom learning activities, simulator activities, field practice activities, the content of the material following the training objectives, and the benefits felt by employees who have attended technical training.</span></p> <p style="margin: 0cm; text-align: justify;"><em><strong><span style="font-size: 10.5pt; color: #0e101a;">Originality/value:</span></strong></em><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;This paper originated from exploring within one particular mining company</span></p> <p style="margin: 0cm; text-align: justify;"><em><strong><span style="font-size: 10.5pt; color: #0e101a;">Paper type:</span></strong></em><span style="font-size: 10.5pt; color: #0e101a;">&nbsp;Research Paper</span></p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement## https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1372 The Determinant Factors Of Work Productivity At Port Operating Company: Work Conflict, Work Stress And Leadership 2021-06-13T23:55:37+07:00 Nur Widyawati nur.widyawati@stiamak.ac.id Nugroho Dwi Priyohadi nur.widyawati@stiamak.ac.id Siti Mutmainah nur.widyawati@stiamak.ac.id Joko Suyono nur.widyawati@stiamak.ac.id <p class="5AbstractText"><strong><em><span lang="EN-US">Purpose:</span></em></strong><span lang="EN-US"> The purpose of this study was to determine the effect of work conflict, work stress and leadership on work productivity at the port operating company.</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Design / methodology / approach:</span></em></strong><span lang="EN-US"> The method in this study uses a quantitative approach with multiple linear regression analysis</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Findings:</span></em></strong><span lang="EN-US"> The study was conducted at the port operating company in Surabaya</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Research limitations / implications</span></em><span lang="EN-US">:</span></strong><span lang="EN-US"> Limits in the study use three independent variables and one dependent variable. The independent variables are work conflict, job stress and leadership. The dependent variable is the work productivity variable</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Practical Implications:</span></em></strong><span lang="EN-US"> The population is 164 employees and the study sample is 62 employees determined by the Slovin formula and random sampling.</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Originality / Value:</span></em></strong><span lang="EN-US"> This research was conducted at the port operating company Surabaya</span></p> <p class="5AbstractText"><strong><em><span lang="EN-US">Paper type:</span></em></strong><span lang="EN-US"> Research paper</span></p> 2021-05-31T00:00:00+07:00 ##submission.copyrightStatement##