IJEBD (International Journal of Entrepreneurship and Business Development)

The Influence of Microfinance Institutions on Nigerian Small, Micro, and Medium Enterprises

Victor Ekpo — 2024-03-31

Purpose: Poverty is a significant concern in most countries, including Nigeria, which has been dubbed the world's poverty capital. Most developing countries regard small, micro, and medium-sized companies (SMMEs) as a sure strategy to reduce poverty by lowering a country's unemployment rate. Microfinance institutions (MFIs), especially banks, were commissioned by the Central Bank of Nigeria (CBN) to cater to self-employed people and businesses. There is compelling evidence that MFIs are not doing enough and are failing to fulfill their mandate. As a result, this paper sought to investigate the impact MFIs have on SMMEs in Nigeria.

Design/methodology/approach: This descriptive study, made use of a convenience sample strategy to collect survey data from 384 SMMEs in two Nigerian states: Abuja and Nasarawa. Data was collected from 350 respondents.

Findings: The findings showed that MFIs significantly influenced SMMEs regarding technology transfer and financial services and aided SMME (small, medium, and micro enterprises) growth. MFIs in Nigeria are ineffective in offering the services of aspects of facilitator of SMEs growth, tool for social change, provider of banking services to the people and transferor of technology.

Practical implications: The CBN should make sure that MFIs, especially the banks focus more on servicing SMMEs. MFIs should do more in the areas of sensitiation and tailor their products to suit their customer base.

Originality/value: There are limited studies on the Nigerian context for SMMEs and MFIs.

Paper type: Research Paper

Unearthing Financial Wisdom Exploring the Factors Shaping Financial Literacy among Agribusiness Entrepreneurs in Zimbabwe

Lilian Gumbo — 2024-03-31

Agribusiness serves as the cornerstone of the Zimbabwean economy, with a significant portion of the population relying on agricultural-related pursuits for sustenance. However, the concerning financial practices exhibited by agribusiness entrepreneurs, coupled with lackluster sectoral performance, present pressing issues. These issues manifest as pronounced instances of financial exclusion, loan defaults, and diminished productivity within the sector. The primary focus of this study was to assess the financial literacy of agribusiness entrepreneurs and elucidate the principal determinants of this literacy, employing the theoretical framework of the lifecycle hypothesis. The research design employed was explanatory in nature, involving the collection and subsequent quantitative analysis of data via questionnaires. The study encompassed a population of 172,221 agribusiness farmers hailing from five distinct districts in Zimbabwe, namely Mutare, Mt Darwin, Mutoko, Gweru, and Masvingo. To ensure a representative sample, a sample size of 623 was calculated utilizing the Slovin formula. The research outcomes unveiled an overall deficiency in financial literacy within the agribusiness sector, particularly pronounced among women, individuals with low incomes, those possessing limited educational attainment, and those supporting multiple dependents below the age of 18. As a crucial recommendation, the study advocates for the implementation of mandatory financial literacy courses at both the primary and secondary education levels. Such an intervention could contribute significantly to addressing the identified shortcomings in financial literacy among agribusiness entrepreneurs and subsequently foster more prudent financial behaviors within the sector.

Pathways for rural-based universities transformation into entrepreneurial institutions in South

Simbarashe Kativhu, S — 2024-03-31

For close to three decades, the entrepreneurial university has been growing at a slow pace in the developed countries but recently the developing countries have raised interest in adopting the concept. However, most universities in developing nations including in South Africa have largely relied on Eurocentric frameworks to guide them in adopting the entrepreneurial thrust into their strategic plans. This generic approach can be detrimental given the economic disparities, digital divide, and local needs between developed and developing universities. Therefore, drawing lessons from literature and case studies, the current paper seeks to contextualise the adoption of entrepreneurial universities in rural-based universities of South Africa. The paper seeks to demonstrate how a rural-based university can transform and embrace entrepreneurial drivers and components. A systematic review approach was followed to search and synthesise literature from Web of Science and Scopus databases. The bibliometrics program was utilised to statistically quantify scholarly material and the distribution of science on entrepreneurial knowledge while the Atlas ti 9 software platform was used to synthesise literature. Results showed that drivers of entrepreneurial universities are influenced by local socio-economic conditions and thus, rural-based universities need to conduct baseline studies that inform their implementation strategies. Suggested conceptual pathways to entrepreneurial transformation include curriculum rethink, inculcation of the entrepreneurial culture, enhancement of partnerships with local businesses and improvement of internationalisation

ENTREPRENEURIAL COACHING FOR THE DEVELOPMENT OF ENTREPRENEURIAL SELF-EFFICACY IN WOMEN ENTREPRENEURS

Lerato Molema — 2024-03-31

Purpose: This study explored entrepreneurial coaching to develop women entrepreneurs by enhancing their entrepreneurial self-efficacy. It sought to understand how entrepreneurial self-efficacy in women entrepreneurs can be developed through entrepreneurial coaching.
Design/methodology/approach: This study's methodology was a descriptive literature review.
Findings: The findings showed that entrepreneurial coaching is a development intervention that can be used to enhance the entrepreneurial self-efficacy beliefs of women entrepreneurs, thereby increasing their chances of engaging in successful business creation and operation.
Research limitations/implications: Entrepreneurial coaching for women entrepreneurs as a research field is still in its developmental stage, as such, there are limited sources of literature.
Practical implications: The study contributes to the overall discourse on entrepreneurial coaching as a supportive intervention in enhancing entrepreneurial self-efficacy for women entrepreneurs.
Originality/value: The combination of entrepreneurial coaching, entrepreneurial self-efficacy and the development of women entrepreneurs is still emerging.

ANALYSIS OF ELECTRONIC WORD OF MOUTH, BRAND IMAGE, BRAND TRUST AGAINST PURCHASE INTEREST

Endah Budiarti — 2024-03-31

This study aims to 1). Analyze and prove the effect of electronic word of mouth on Brand image and Brand trust. 2). Analyze and prove the effect of Brand Image and Brand trust on buying interest. 3). Analyze and prove the effect of electronic word of mouth on buying interest.

The population of this research is the University of August 17, 1945 Surabaya students who know the products and brand of Asus laptop.

Sampling using a purposive sampling method with the criteria of students who use Asus laptop products and brands. A sample of 190 respondents. The data used in this study are primary data sourced from questionnaires. data analysis and hypothesis testing in this study using the Structural Equation Model (SEM).

The results showed that Electronic word of mouth influences brand image variables and Asus Laptop brand trust variables. Brand image and Brand trust affect the variable purchase interest Asus Laptop. Electronic Word of Mouth affects the variable purchase interest Asus Laptop.

GREEN HUMAN RESOURCE MANAGEMENT AND ITS ROLE IN DRIVING SUSTAINABLE ORGANIZATION

Bayu Airlangga Putra — 2024-03-31

Purpose: Throughout the last decade, academics and business people have become interested in research on environmentally friendly workplaces. As a result, new fields of study such as green human resource management (GHRM) are gaining interest. Greening the workplace means greening common corporate tasks such as human resource management, marketing, operations, and supply chain management. GHRM plays a strategic role in helping companies to implement and develop strategic initiatives, as well as achieve corporate sustainability. In particular, green human resource management (GHRM) practices are also critical for generating organizational pride and motivating employees. Employees will feel proud of their company because they believe that their company supports community development, improves public health, and protects the environment and natural resources. This paper aims to examine in sufficient detail the GHRM concept followed by its various benefits for the business world, both at the organizational and individual levels.

Design/methodology/approach: This paper is an in-depth review of several literatures regarding GHRM.

Findings: A large number of experts and researchers agree that GHRM has an important role in realizing sustainable organizations while contributing to environmental protection from local to global scales.

Research limitations/implications: This paper is conceptual and general in nature. Further, more in-depth empirical research still needs to be carried out, using both quantitative and qualitative approaches.

Practical implications: There needs to be collaboration between academics and practitioners in developing the GHRM concept into various practical environmental management and corporate social responsibility (CSR) that are more concrete and specific according to their respective business sectors and communities.

Originality/value: This paper is very relevant to remind business people that they are facing increasingly serious ecological challenges and there is not much time left to overcome them.

Paper type: Conceptual paper

Social Ancient Rarity Improvement as Rustic The Travel Industry, Contextual analysis: The village of Siangan, Gianyardistrict – Indonesia

Agus Kurniawan — 2024-03-31

Traditional Siangan Traditional Village can be found 31 kilometers northeast of Denpasar City. As a spiritual tourism village, this village has cultural potential that can be developed. Seven ancient sites, natural beauty, local art, and cultural traditions can all be used as tourist attractions in Siangan Traditional Village. The indigenous village krama community has not fully appreciated the potential of existing cultural heritage to be used as a starting point for spiritual tourism. To support the tourism growth of Siangan Village, community empowerment is needed to inventory heritage in the form of cultural artifacts and their use as tourist attractions. Yayasan Sentir Bali as a partner in the Community Partnership Program (PKM) is expected to be able to face the following problems: (1) the inventory of all cultural heritage in Siangan Traditional Village, (2) the historical background of cultural heritage in Siangan Village, and (3) the unused cultural heritage as a spiritual tourism base. By conducting an inventory of cultural heritage in Siangan Traditional Village and managing cultural heritage as a tourist attraction, this PKM is a form of community empowerment in the use of cultural heritage. Structuring as a foundation for spiritual tourism. Archaeological documentation techniques and public archaeology approaches are used in the implementation of cultural heritage management models. Partners together with communities will recognize the importance of cultural heritage as the foundation of spiritual tourism, which has implications for goodness-being a community, as a result of this strategy.

The Mediating Role of Work Loyalty in Relationship Between Professionalism on Employee Performance

Muhammad Ja'is — 2024-03-31

Purpose: The purpose of this study is to analyze the influence of professionalism on employee performance, professionalism on work loyalty, and to analyze the mediating role of work loyalty.

Design/methodology/approach: The sample in this study were 74 employes of regional drinking company owned by the regional government in East Kutai, Indonesia. Questionnaire was used to obtain the data and data analysis technique used was Partial Least Square (PLS).

Findings: The results indicated that professionalism influences employee performance, professionalism influences work loyalty, and work loyalty is able to mediate the influence of professionalism on employee performance.

Research limitations/implications: This research is limited to doing regional drinking company owned by the regional government in East Kutai, Indonesia. For generalization so that further research can be carried out in different organizations or companies and in different regions (cities).

Practical implications: The results of this research can be used as a reference to improve employee performance in regional drinking company owned by the regional government and similar industries.

Originality/value: The results of the research show that among the variables of professionalism and work loyalty need to be implemented in regional drinking company owned by the regional government and similar industries.

Work Accident Risk Analysis in Tukad Ayung Bridge Replacement Project

Ida Bagus Made Yatana — 2024-03-31

Analysis of the risk of work accidents in the Tukad Ayung Bridge replacement project needs to be carried out by identifying, assessing, and controlling risks using the HIRARC method. This study aims to conduct a work accident risk analysis in the Tukad Ayung Bridge replacement project, precisely in the implementation of concrete girder installation. The data used are qualitative and quantitative data with primary data sources and secondary data. The data collection techniques used are observation, interviews, questionnaires, literature studies, and documentation studies. The data analysis technique used is HIRARC. The results showed that; 1) There are 24 types of work accident risks identified in the concrete girder installation work in the Tukad Ayung bridge replacement project in seven stages of work, namely, the concrete girder preparation stage, girder truss making, erection (segmental girder setting), prestressed steel installation (strand), strand cable stressing work, girder concrete tendon grouting, and diaphragm installation stage, 2) The results of risk analysis on concrete girder installation work on the project The replacement of the Tukad Ayung Bridge, is in the moderate category, which is as many as 12 risks with a percentage of 50%. Furthermore, as many as 11 risks are included in the high category with a percentage of 45.837%. Meanwhile, in the extreme category as much as one risk with a percentage of 4.17%, 3) Risk control efforts that can be carried out from the three levels of risk found, namely moderate, high, and extreme, namely by reducing risk through administrative control, engineering control, and warning system.

The Mediating Role of Job Satisfaction in Relationship Between Top Management Support on Employee Performance

Sri Eka Kumaladewi — 2024-03-31

Purpose: The purpose of this study is to analyze the influence of top management support on employee performance, top management support on job satisfaction, and also to analyze the mediating role of job satisfaction.

Design/methodology/approach: The sample in this study were 70 employes of regional drinking company owned by the regional government in East Java, Indonesia. Questionnaire was used to obtain the data and data analysis technique used was Partial Least Square (PLS).

Findings: The results indicated that top management support influences employee performance, top management support influences job satisfaction, and job satisfaction is able to mediate the influence of top management support on employee performance.

Research limitations/implications: This research is limited to doing regional drinking company owned by the regional government in East Java, Indonesia. For generalization so that further research can be carried out in different organizations or companies and in different regions (cities).

Originality/value: The results of the research show that among the variables of top management support and job satisfaction need to be implemented in regional drinking company owned by the regional government and similar industries.

The Influence Of Transformational Leadership Intrinsic Motivation and Work Discipline On Employee Perfomance

Hikmah Nur Janah — 2024-03-31

Design/methodology/approach: This type of research uses a quantitative approach and uses primary data. The population in the study was 110 employees of the Cirebon Regency Secretariat. The sampling technique in this research uses saturated samples, namely a sampling technique that uses all population members as samples—data collection through questionnaires. The analysis method used is the Statistical Product and Service Solution (SPSS) Version 25 method.
Findings: The results of this study show that transformational leadership affects employee performance, intrinsic motivation affects employee performance, and work discipline affects employee performance.
Research limitations and implications: This research focuses on the influence of transformational leadership, intrinsic motivation, and work discipline on employee performance.
Practical implications: Based on the research results of the three variables, namely transformational leadership, intrinsic motivation, and work discipline, both directly and indirectly, it turns out that they simultaneously influence employee performance. Based on the research results, variable transformational leadership, intrinsic motivation, and work discipline have a joint (simultaneous) effect on employee performance at the Cirebon Regency Secretariat.
Originality/value: This paper is original.
Paper type: research paper
Keywords: transformational leadership, intrinsic motivation, work discipline, employee performance.

THE INFLUENCE OF COMPETENCE JOB STRESS AND WORKLOAD THROUGH JOB SATISFACTION ON EMPLOYEE PERFORMANCE (Case Study at PT. Serasi Shipping Indonesia, East Kalimantan Province)

Titin Ruliana — 2024-03-31

Purpose: The purpose of this research is to determine and analyze the influence of competence, work stress, and workload on employee performance through employee job satisfaction as a moderating variable.

Design/methodology/approach: quantitative research with a correlational approach. The population and sample of this research are all employees of pt. Serasi shipping Indonesia, east Kalimantan province, totaling 41 people. Data analysis uses partial least squares.

Findings: competency research results, work stress, and workload have a significant effect on employee job satisfaction. Competence and work stress do not have a significant effect on employee performance. Workload and job satisfaction have a significant effect on employee performance. Competence, work stress, and workload have a significant indirect effect on employee performance with job satisfaction as a moderating variable pt. Serasi shipping indonesia, east kalimantan province.

THE EFFECT OF SPEED AND AGE ON ACCIDENT RATES

Bambang Hermanto — 2024-03-31

Kecelakaan merupakan salah satu parameter yang menunjukan baik atau tidaknya kondisi keselamatan jalan. Di Indonesia, jumlah kecelakaan jalan masih tergolong tinggi, sehingga diperlukan penanganan yang serius terkait hal tersebut. Ada banyak faktor yang mempengaruhi kecelakaan jalan, namun di dalam penelitian ini hanya akan melibatkan dua faktor saja yaitu usia dan kecepatan. Kecelakaan di dalam penelitian ini dibedakan menjadi dua yaitu kecelakaan ringan dan kecelakaan berat. Metode yang digunakan di dalam penelitian ini adalah multinomial logit model dengan menggunakan pendekatan dua skenario pemodelan. Hasil penelitian menunjukkan bahwa variabel usia cenderung akan meningkatkan resiko kecelakaan ringan dibandingkan kecelakaan berat. Hal ini menunjukkan bahwa semakin tua usia seseorang akan meningkatkan resiko kecelakaan ringan. Namun variabel kecepatan justru sebaliknya, cenderung meningkatkan resiko kecelakaan berat jika dibanding dengan kecelakaan ringan. Ini menunjukkan bahwa semakin sering seoseorang berkendara dengan kecepatan yang tinggi cenderung akan meingkatkan resiko terjadinya kecelakan berat yang menimbulkan kematian. Kedua variabel secara bersama-sama memberikan sumbangan yang signifikan terhadap peningkatan resiko terjadinya kecelakaan.

Kata kunci: usia, kecelakaan, multinomial logit, kecelakaan ringan, kecelakaan berat.

The Influence of Organizational Culture, OCB, Work Ethics on Employee Performance in PDAM Tirta Giri Nata Cirebon City

Tia Tamara — 2024-03-31

Purpose: This study investigates the influence of organizational culture, Organizational Citizenship Behavior (OCB), and Work Ethics on employee performance at PDAM Tirta Giri Nata Kota Cirebon.

Design/Methodology/Approach: This study uses quantitative research methods. With questionnaire and observation data collection techniques. The sample used in this study was 158 respondents. The sampling technique was carried out by purposive sampling. With data analysis techniques using validity tests, reliability tests, classical assumption tests in the form of normality tests, multicollinearity tests, heteroskedasticity tests, determination tests, and hypothesis tests. The analysis method used is the Statistical Product and Service Solution (SPSS) Version 16.0 method.

Findings: The findings show that organizational culture partially has no positive effect on employee performance, Organizational Citizenship Behavior (OCB) and Work Ethic partially have a positive and significant effect on employee performance. Simultaneously, the combined effect of organizational culture, OCB, and Work Ethic has a significant effect on the performance of PDAM Tirta Giri Nata Cirebon City employees with an influence of 36.3%.

Research Limitations/Implications: One limitation of this study is the focus solely on employees of PDAM Tirta Giri Nata Kota Cirebon, which may limit the generalizability of the findings. Future research could explore other organizational contexts to enhance the generalizability of the results.

Practical Implications: The findings suggest that fostering Organizational Citizenship Behavior (OCB) and nurturing a strong Work Ethics among employees can significantly enhance their performance in organizations such as PDAM Tirta Giri Nata Kota Cirebon.

Originality/Value: This study contributes to the existing literature by examining the combined influence of organizational culture, OCB, and Work Ethics on employee performance, particularly in the context of a public utility company like PDAM Tirta Giri Nata Kota Cirebon.

Paper Type: Research Paper

Keyword: Organizational Culture, Organizational Citizenship Behavior (OCB), Work Ethics, Employee Performance, PDAM.

CK THE INFLUENCE OF REFERRAL MARKETING AND CUSTOMER TRUST ON PURCHASING DECISIONS THROUGH CUSTOMER SATISFACTION AT PT. DHARMA LAUTAN UTAMA SURABAYA

chandra - kartika — 2024-03-31

This research is entitled "The Influence of Referral Marketing and Customer Trust on Purchasing Decisions through Customer Satisfaction at PT. Dharma Lautan Utama Surabaya". The purpose of this study is to describe referral marketing, customer trust, purchase decisions and customer satisfaction in the company, as well as to determine and analyze the influence of referral marketing and customer trust on purchasing decisions both directly and through customer satisfaction. This research is an explanatory research with a quantitative approach. The population in this study is customers who are already customers of sea transportation companies and ferry crossings at PT. Dharma Lautan Utama Surabaya. The number of samples taken in this study was as many as 100 respondents from customers who had subscribed to the Marine Transportation Company and ferry crossings PT. Dharma Lautan Utama Surabaya is more than one year old and uses saturated sampling. Data collection was carried out using the questionnaire dissemination method. The variables studied in this study are purchasing decision as a dependent variable, referral marketing and customer trust as independent variables, and customer satisfaction as an intervening variable. The data analysis technique is SEM using Partical Least Square (PLS). The results of the analysis show that referral marketing has a positive and significant effect on customer satisfaction. Customer trust has a positive and significant effect on customer satisfaction. Referral marketing has a positive and significant influence on purchasing decisions. Customer trust has a positive and insignificant effect on purchasing decisions. Customer satisfaction has a positive and significant effect on purchasing decisions. Referral marketing has a positive and significant influence on purchasing decisions through customer satisfaction. Customer trust has a positive and significant influence on purchasing decisions through customer satisfaction

The Role of the Owner's Accompanying Consultant in the Planning and Design Stage of Government Building Construction

Suwandi Suwandi — 2024-03-31

Banyak proyek pemerintah terutama insfrastruktur yang masuk kategori kompleks, ditangani oleh kementerian teknis, dalam hal ini kemen PUPR. Namun tidak sedikit proyek konstruksi yang tidak masuk kategori kompleks dan bersifat khusus yang ditangani oleh kementerian atau lembaga pemerintah non instansi teknis. Untuk kasus yang pertama, owner dapat menggunakan konsultan MK namun untuk kasus yang kedua tidak memenuhi kriteria penggunaan konsultan MK, sehingga owner/PPK menggunakan jasa tenaga ahli sebagai pendamping selama proses persiapan dan perencanaan teknis. Penelitian ini akan mengkaji peran tenaga eksternal diuar konsultan perencana sebagai konsultan pendamping owner (KPO) selama proses desain. Dengan metode content validitas ratio (CVR) atas pendapat 15 pakar dibidang desain dan jasa konstruksi, diperoleh 14 peran tenaga pendamping owner. Dengan relative inportant index (RII) diperoleh tingkat kepentingan peran pada tahap desain dari yang terpenting meliputi memastikan KAK, memberikan standar aturan atau pedoman desain, identifikasi kebutuhan owner, dokumentasikan keputusan desain, komunikasi owner dan tim desain, kontrol jadwal desain, review HPS dan spesifikasi, evaluasi proposal desain, memastikan value for money, saran tools desain, identifikasi stakeholder, menyusun dokumen seleksi, memastikan keputusan desain dan mendapatkan performa terbaik konsultan desain. Temuan ini menegaskan bahwa ada peran diluar konsultan desain yang dibutuhkan owner Pemerintah non instansi teknis pada tahap desain untuk membantu upaya mendapatkan dokumen desain (DED) yang berkualitas.

The Effect of Enviromental Score, Social Score and Governance Score Toward Financial Performance

Laely Aghe Africa — 2024-03-31

Purpose: This research aims to analyze the influence of Enviromental Score, Social Score and Governance Score on the Financial Performance in non Financial companies listed on the Indonesia Stock Exchange for the period 2019-2021

Design/methodology/approach: The sampling method used is purposive sampling method. Data analysis using SPSS 24.0 test tool by descriptive statistics, classic assumption test, multiple linear regression test and hypothesis test

Findings: The results showed that Enviromental Score, Social Score and Governance Score not significant to financial performance which measured with stock performance there are PER (Price Earning Ratio) and DPR (Devidend Payout Ratio). These considerations are expected to have a good information about Enviromental Score, Social Score and Governance Score to investor that has no effect to stock performance for.

Research limitations/implications: The limitation of this study is that there are many companies that have not fully implemented the ESG (Environmental, Social and Governance) report as a whole so that there is a lot of reduced data that has previously been selected as a research sample.

Practical implications: Can be used by company management policies in determining what strategy to use in increasing ESG (Environmental, Social and Governance) scores and financial performance. And indirectly, an increase in ESG (Environmental, Social and Governance) and financial performance scores can increase the attractiveness of potential investors and investors so that companies can grow more rapidly and survive with a better level of health.

Originality/value: Originality

Paper type: Research paper

Effect of Work Environment and Compensation on Employee Performance in PT Cedefindo Bekasi.

Yohanes Sugiyanta — 2024-03-31

This study aims to test : (1) Effect of the work environment on employee performance PT PLN (Persero) Generation Implementing Unit Asam Asam. (2) Effect of compensation on employee performance PT Cedefindo Bekasi (3) Effect of work environment and compensation on employee performance PT Cedefindo Bekasi.

The design of this research is quantitative research. Populasi penelitian seluruh karyawan PT Cedefindo Bekasi and a sample of 64 respondents. The data was obtained by distributing questionnaires about the work environment and compensation to 64 respondents. This study uses validity and reliability tests to measure validity and reliability, and using the classical assumption test, multiple linear regression analysis, F test, t test and coefficient of deremination (R²).

The results of the study show : (1) The work environment has a significant influence on employee performance. (2) Compensation has no significant effect on employee performance. (3) Work environment and compensation together have a significant influence on employee performance.

AFFECTING FACTORS STOCK PRICE: EARNINGS PER SHARE AS MODERATING VARIABLE

Mardiyani Mardiyani — 2024-03-31

Purpose: Determine how financial measures affect stock prices using the Earnings Per Share mediation variable.

Design/methodology/approach: Research methodologies using quantitative techniques. The study population consisted of consumer cyclical companies listed on the Indonesia Stock Exchange between 2020 and 2022. Deliberate selection methods were used in the selection of these firms. The study used Moderated Regression Analysis Test using SPSS software version 29.

Findings: Earnings per share acts as a mediator between the stock price and the debt-to-equity ratio, however Earnigs Per Share cannot considerably alter the stock price or lessen the impacts of return on assets.

Research limitations/implications: Small sample, short periods, companies neglect operational assets.

Practical implications: The Effects of Stock Price and Earnings Per Share with a Moderate Debt to Equity Ratio.

Originality/value: Empirical evidence indicates that profits per share mediate between the influence of debt policy and stock prices.

Paper type: Research Paper

Designing Standard Operating Procedures (SOP) With PDCA Method On Kaconk Flasher Gadget Repair

Achmad Fatahilah — 2024-03-31

Purpose: This research aims to find solutions to the causes of problems in terms of quality experienced and produce business process SOP for Kaconk flasher services.

Design/methodology/approach: The draft SOP comes from operating standards that have been agreed upon through FGD and is revised based on the results of the known improvement plan, so that the draft SOP is more perfect before being frozen into a written SOP. Validation of the draft SOP document was carried out by giving questionnaires to customers with a sample size of 13 respondents, namely kaconk flasher customers who visited one week after the implementation of the draft SOP to be tested.

Findings: The results of this research show that: Designing SOPs for the kaconk flasher business process, a number of SOPs can be formed which are grouped into several stages, including KF-SOP-01 regarding customer reception services, KF-SOP-02 regarding gadget repair, KF-SOP-03 regarding unit storage in the warehouse , and KF-SOP-04 regarding unit pick-up services.

Research limitations/implications: The limitations in this research are the basis for recommendations for future researchers to further develop improvements to the SOP that has been formed from the problems experienced. The limitations of this research are only to find out the root of the problem and its repairs and form an SOP from the results of repairs that have been carried out at the kaconk flasher counter..

Practical implications: All SOPs were implemented successfully and were able to overcome the root of the problem at the Kaconk flasher service center.

Originality/value: The research carried out by the researcher states that this research is the result of his work and is the first time at Konter Kaconk Flasher with the title of the research being researched, except for quotations from several summaries, all of which the researcher has explained the source.

Paper type: Research paper