Implementation of Delone & Mclean is Success Model as an Evaluation of Resource Management Information System at Dapoer Widya
Abstract
This study aimed to analyze the steps contained in the updated model. The model includes six interrelated dimensions of information system (IS) success, namely system quality, information quality, service quality, user satisfaction, and net benefits. The research method used is an explanation with a quantitative approach. The type of research conducted is a survey, where data is collected through filling out questionnaires through Google Form. The data used in the study was collected between January and March 2023. The study sample consisted of 96 respondents who had filled out questionnaires. The results showed that hypothesis 1 was accepted, which showed that the quality of information had a positive effect on customer satisfaction, with a P-Values value of 0.012. However, hypothesis 2 was rejected, which showed that the quality of the system had no effect on customer satisfaction, with a P-Values of 0.185. Furthermore, hypothesis 3 is accepted, indicating that service quality positively affects customer satisfaction, with a P-Values of 0.000. Hypothesis 4 is also accepted, which shows that customer satisfaction positively affects net benefits, with a P-Values of 0.000.
Keywords: net benefit, user satisfaction, information quality, service quality, system quality
Downloads
References
Aldholay, A. I. (2018). The Role of Transformational Leadership As A Mediating Variable in DeLone and McLean Information System Success Model: The Context of Online Learning Usage in Yemen. Telematics and Informatics, 35, 1421-1437.
Alfaki, I. A. (2021). DeLone and McLean Information Systems Success Model in a Blended-Learning Context. International Journal of Information and Communication Technology Education (IJICTE), 17(4).
Falgenti, & Pahlevi. (2013). Evaluasi Kesuksesan Sistem Informasi ERP pada Usaha Kecil Menengah Studi Kasus: Implementasi SAP B1 di PT. CP. J. Manaj. Teknol, 10, 161–183.
Farida, S. I. (2021). Manajemen Sumber Daya Manusia. Purbalingga: Eureka Media Aksara.
Gio, P. U. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) Dengan Software SMARTPLS. Ponorogo: Uwais Inspirasi Indonesia.
Gozali, A., & Johanes, S. (2019). Evaluasi Implementasi Enterprise Resources Planningpada Perusahaan Manufakturdengan Model Delone Dan Mclean. Jurnal Manajemen Bisnis dan Kewirausahaan, 4(2), 21-26.
Jeyaraj, A. (2020). DeLone & McLean models of information system success: Critical meta-review and research directions. International Journal of Information Management, 54(102139).
Kandjani, A. M. (2014). Classification and Comparison of Strategic Information Systems Planning Methodologies. Int. J. Enterp. Inf. Syst, 10(1), 1–10.
Khairrunnisa , U., & Yunanto. (2017). Pengaruh Kualitas Sistem terhadap Kepuasan Pengguna dan Manfaat Bersih pada Implementasi E-faktur: Validasi Model Kesuksesan Sistem Informasi Delone dan Mclean. Jurnal Ilmiah Ekonomi Bisnis, 22(3).
Laudon. (2016). Management Information Systems: Managing the Digital Firm. Boston: Pearson Education.
Novianti. (2019). Analisis Evaluasi E-learning Menggunakan Integrasi Model D&M dan UTAUT. Techno.Com.
Prehanto, D. R. (2020). Buku Ajar Konsep Sistem Informasi. Surabaya: Scopindo Media Pustaka.
Rahayu, F. S. (2018). Analisis Kesuksesan Sistem Informasi Kemahasiswaan (SIKMA) dengan Pendekatan Model DeLone dan McLean. Indonesian Journal of Information Systems (IJIS), 1(1).
Ramdhan, M. (2021). Metode Penelitian. Lamongan: Cipta Media Nusantara.
Rio, J. (2015). Analisis Kesuksesan Implementasi Sistem Informasi Skripsi pada Program Studi Teknik Informatika Universitas Pembangunan Nasional “Veteran” Yogyakarta. Jurnal Ekonomi Manajemen Dan Akuntansi.
Shi, Y. c., & Un-Kon, L. (2021). The Impact of Restaurant Recommendation Information and Recommendation Agent in the Tourism Website on the Satisfaction, Continuous Usage, and Destination Visit Intention. SAGE, 1-18.
Stair, R., & George, R. (2020). Principles of Information Systems. Amerika: Cengage Learning.
Supriadi, I. (2022). Riset Akuntansi Keperilakuan: Penggunaan SmartPLS dan SPSS Include Macro Andrew F. Hayes. Surabaya: Jakad Media Publishing.
Tyoso, J. S. (2016). Sistem Informasi Manajemen. Yogyakarta: Deepublish.
Veri, J. (2022). Model Implementasi Sistem Informasi Penilaian Kinerja (E-Kinerja). Jurnal Ekobistek, 11(4), 403-411.
Wauran, P. (2015). Surga Kuliner, Industri Makanan RI Menjolak Tinggi. Retrieved from http://www.mri-research-ind.com/berita-235-surga-kuliner-industri-makanan-ri-melonjak-tinggi.html
Copyright (c) 2023 Putu Anggi Suryantari, Amalia Safira
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
