AmaliaT.; DamayantiE.; TridayantiH.; PutraB. Service Quality, Information Technology and Complaint Handling on Customer Satisfaction at BPJS Kesehatan Main Branch Surabaya. IJIEEB International Journal of Integrated Education, Engineering and Business eISSN 2615-1596 pISSN 2615-2312, v. 4, n. 2, p. 109-118, 30 Sep. 2021.