AmaliaT., DamayantiE., TridayantiH., and PutraB. “ervice uality, nformation echnology and omplaint andling on ustomer atisfaction at PJS esehatan ain ranch urabaya”. JIEEB nternational ournal of ntegrated ducation, ngineering and usiness ISSN 2615-1596 ISSN 2615-2312, ol. 4, no. 2, Sept. 2021, pp. 109-18, doi:10.29138/ijieeb.v4i2.1614.