Amalia T, Damayanti E, Tridayanti H, Putra B. Service Quality, Information Technology and Complaint Handling on Customer Satisfaction at BPJS Kesehatan Main Branch Surabaya. ijieeb [Internet]. 30Sep.2021 [cited 22Jan.2026];4(2):109-18. Available from: https://jurnal.narotama.ac.id/index.php/ijieeb/article/view/1614