Evaluating The Performance Of Transjakarta Bus Stops And Road Section Facilities On The Route Pondok Gede-Pulogadung

Jakarta is one of the metropolitan city is also the capital of Indonesia. Over time, Jakarta's growing in terms of population, BPS is projecting an increase in population of 0.73% of the amount projected in 2018 until 2019 (BPS, 2015). Given this it is necessary also that adequate public transportation to support the mobilization of the daily needs of the residents. One provision of the Public Transport of the Jakarta administration is Transjakarta BRT. This final project aims to determine the load factor, travel time, downtime, waiting time, headways, frequency, circulation time, travel speed, and customer satisfaction on the performance of services that are already on the Transjakarta bus trip Pondok Gede-Pulogadung. The method used is a direct survey on Saturday and Monday from at 6:00 am to 7:00 p.m. WIB.Based results of the analysis already conducted found that, average load factor amounted to 22, 49%, Downtime for 5.9 minutes, headways is 17 minutes, the frequency of vehicle 3.5 vehicles / hour, the average circulation time is over 248 minutes, the average travel speed is over 13km / h. From some of the points mentioned above, the load factor, the time between the frequency of the vehicle, has not been categorized as adequate based on the terms of Minimum Service Standards Transjakarta The time between the average is for 17 minutes, the frequency of vehicle 3.5 vehicles / hour, the average circulation time is over 248 minutes, the average travel speed is over 13km / h. From some of the points mentioned above, the load factor, the time between the frequency of the vehicle, has not been categorized as adequate based on the terms of Minimum Service Standards Transjakarta The time between the average is for 17 minutes, the frequency of vehicle 3.5 vehicles / hour, the average circulation time is over 248 minutes, the average travel speed is over 13km / h. From some of the points mentioned above, the load factor, the time between the frequency of the vehicle, has not been categorized as adequate based on the terms of Minimum Service Standards Transjakarta.


INTRODUCTION
The metropolitan area is a large population center consisting of over one big metropolis and the surrounding area, or some mutually neighboring central city and the surrounding area. One of the metropolis is the city of Jakarta. Besides regarded as a metropolitan city, Jakarta is also the capital of the State of Indonesia.
Over time, Jakarta's growing in terms of population. BPS has projected an increase in population of 0.73% of the amount projected in 2018 until 2019 (BPS, 2015) With the growing population of the city of Jakarta, certainly will result in progress in various fields of industry, education, government, recreation and so on. This then prompted the government to promote public transport as a supporter.
One government-provided public transportation is Transjakarta. Transjakarta bus has been operating since 2004 to support the activities of the capital's increasingly crowded. Transjakarta BRT system is to track the world's longest track along the 230.9 km (Transjakarta, 2019).

IJTI
However, with the Transjakarta bus does not make people in Jakarta switch to use it as a means of transportation to support their daily needs. Some residents also still choose to use private vehicles. This phenomenon has become one of the indicators that lead to the city of Jakarta as one of the major cities that have high levels of pollution are high enough (AirVisual, 2019). If the use of public transportation such as bus Transjakarta can be maximized then it certainly will reduce the volume of vehicles that automatically also reduce levels of pollution in the air. Therefore, researchers wanted to know the extent to which performance of Transjakarta both services and facilities, both from the quality and performance of services and facilities quality Transjakarta buses.
In evaluating the performance and service of the bus must have an indicator. Indicators used is according to Governor Regulation No. 33 Year 2017 on Minimum Service Standards Transjakarta Public Transport Service.
And other ratings are attributes of service, service attributes are attributes of the transportation system that affect customer satisfaction, such as when, where, what, with what mode, which, route doing the movement or travel. Different consumers will consider different service attributes. In reality, consumers do not consider a service attributes that exist in a particular type of service, but it describes some of the variables that are considered services biggest influence on the profession (Manheim, 1979).
Some examples of attributes for services in transportation of various considerations, consumers have been formulated by Manheim, 1979 which is considered to represent service to consumers that affect every different consumer activity is as follows 1. Namely the total journey time, reliability, transfer time, frequency of travel, travel time schedule 2. User charges namely direct transportation costs, such as tariffs, cost of equipment, fuel costs and parking fees, other direct operating costs, such as loading and documentation costs, indirect costs, such as maintenance costs, building costs or insurance, travel Frequency 3. Safety and security as the possibility of damage during loading and unloading, the likelihood of accidents, and a feeling of security.  In conducting this study, researchers through several stages that are illustrated in the flow diagram above, which in each process has several activities, among others:

No. Criteria
1. Observation area: At this stage, the researchers first observed the area to be observed, the aim is to better identify the scope of the problems and needs that need to be investigated. Things were observed among others as a place of research, bus stops, roads, types of buses, bus users, and others.

Observation Study Area
Identification of problems 2. Identify the problem: At this stage, researchers will identify the problems of the observations that have been made. 3. Data collection: At this stage, researchers will conduct a search and review the existing data as previous studies, statistical data related and research journals required. In addition to existing data, the researchers also conducted calculations and interviews to obtain data of other data required. 4. Confirmation and Checking Re: At this stage, researchers will conduct confirmation and re-checking of the data that have been collected. Data should be collected in accordance with what is required in the calculations. 5. Data Analysis: At this stage, researchers will perform calculations based on the data that have been collected. In conducting this analysis, researchers used calculation software SPSS and Microsoft Excel. 6. Conclusions and Recommendations: At this stage, the results of the above calculation will be made of a conclusion which will contain the results of the study and suggestions. At this stage the researchers also put an end to the process of flow of research undertaken. The object of research is something that is a concern in a study, the object of this research were targeted in the research to get the answers or solutions to problems that occur. The object of this research is the evaluation of the performance of roads and Transjakarta bus stop travel route Pulogadung-Pondok Gede. To obtain the data, this study used multiple data collection techniques, namely: 1. Observations or observation includes observations of various matters relating to the physical condition and activity at the study site. 2. Documentation refers to the gathering and assessment of some information from periodicals, books, literature documents, photographs, newspapers, electronic media and statistical references.
After the survey and the data collection, the next step is to recapitulate and analyze the data that have been obtained. Data on the number of passengers and the capacity of the vehicle used to analyze load factor. The amount of data obtained from observations and giving questionnaires to the respondents.

RESULTS AND DISCUSSION
With the results of the analysis and the count that has researchers did, that there are several points that describe in the implementation of the daily performance, 4F These Transjakarta bus is quite satisfactory, here are the results. Time headway of itineraries Transjakarta Pulogadung and Pondok Gede still not fulfilled any of the terms that have been set minimum service standards. But in addition to the performance indicators, eight other indicators have been fulfilled properly. With the results of the analysis and the count that has the researcher Total Respondents were sampled for this questionnaire data is a total of 110 respondents, the questionnaire data dissemination is divided into two ways, online and face to face.
Here are some characteristics that researchers have received from the respondents. The age range of the respondents is quite varied, with ages ranging from 19-29 years most dominating with a total of 69 respondents (62.7%) and ages ranging from less than or equal to 18 years is as much as 4 respondents (3.6%). From work or daily activities, the respondents have a variety of daily life, with the percentage of activity or other work as much as 25.5% (28 respondents), the dominator of the students were respondents aged less than or equal to 18 years. And to the use of daily repetition, much less than or equal to 3 days a week were 63 respondents (57.3%), greater than or equal to 5 days a week by 20 respondents (18.2%), 4-5 days a week as 17 respondents (15.5%), and 3-4 days a week by 10 respondents (9.1%).

a. Validity test
In a test of validity, the necessary weighting value of quality of service to customers in advance to every question in every scale. The function of the validity of the test is to measure the accuracy of existing research instruments, whether it can be considered valid or not. Rated R obtained from simple correlation coefficient table for a significant level of 5% with a total sample of 108 (110-2) obtained 0.1874. b. test Reliability To test the reliability of the data, can be carried out under the following conditions 1. If the value of Cronbach's Alpha> 0.60 then the questionnaire or questionnaires can be declared reliable or consistent. 2. Meanwhile, if the value of Cronbach's Alpha <0.60 then the questionnaire or questionnaires can be declared unreliable or inconsistent. Cronbach's Alpha reliability test serves to test the level of confidence in the consistency, so the questionnaire or reliable research questionnaire to measure the variables of the study, although the study was conducted repeatedly with the same questionnaire or questionnaire. So we get the test results Cronbach alpha reliability of 0.947 (above the minimum 0.6) from which we can conclude that all the instruments in this study can be considered reliable or consistent c. Chi Square test Chi Square is also called Kai Squares. Chi Square is one type of non-parametric comparative test conducted on two variables. This analysis technique using a comparison of two variables to analyze the observed frequencies with the expected frequencies.
From the results of chi square using the following rules: 1. If X ² count> X ² Then, after the value of the average (mean) is obtained, the next step is to find X²count. From the above calculation found that the value of X²is 1,913 with significant value by 5% and the number of service factors were observed as many as 10 with the scale value of 5 pieces, then calculated to find Table X²is α = 5%, k = 10, p = 5 Degrees of freedom (df) = (K-1) x (h-1) = (10-1) × (5-1) = 36 Table 9. So that these results can be concluded that the value of X²hitung (1,913) is smaller than the result X²tabel (50.998), then Ho is accepted which means that the service performance (Independent) did not significantly affect customer satisfaction (dependent). 1. S capacity 4F Transjakarta bus trip from Pulogadung to Pondok Gede and otherwise use the Bus output of Mercedes Benz and Scania with a total seating capacity to seat 40 and the stand by 26, bringing the total capacity of the bus is 66. 2. Load factor is as much as 10.52 rit fewest Pondok Gede journey towards Pulogadung that occurred on Monday, December 16, 2019, while the load factor occurred in the day Saturday, December 21, 2019 to 34.57 Pulo Gadung travel route to Pondok Gede. The average load factor that the researchers observed was 22.49 from the results for the 269.95 / 12 rit. 3. The average travel time is 59.5 minutes trip, the longest trip is 82 minutes maximum. 4. Passenger waiting time was 6 minutes 5. Headway time average is equal to 17 minutes with the longest headway time is 48 minutes and the fastest is 3 minutes. 6. The frequency of bus arrivals per hour happens is as much as 3.5 which results from a 59.5 / 17 min