• Tira Hamdillah Skripsa Universitas Airlangga
  • Setya H aksama Universitas Airlangga
  • Silvia Laurasati Nailufar Universitas Airlangga
  • Wawan Arwijanto Universitas Airlangga
  • Emma Dian Rakhmawaty Pasirian General Hospital, Lumajang Regency


Pasirian General Hospital is a brand new hospital that officially operated since six months ago. One of the important units that plays big role in the society’s service in Pasirian General Hospital is the emergency department. The purpose of this research is to find factors related to organizational citizenship behavior (OCB) in emergency department of Pasirian General Hospital. The type of this research is observational analytic with cross sectional approach. This research was conducted at Pasirian General Hospital’s emergency department involving 31 employees. The independent variables of this research consist of job satisfaction, organizational commitment, and motivation. The dependent variable is organizational citizenship behavior (OCB). The data was analized with Pearson’s statistic test to know the correlation between variables. There is a significant correlation between organizational commitment and OCB (r=0.682). A significant correlation was also found between motivation and OCB (r=0.713). Meanwhile, based on statistical analysis result, it’s known that job satisfaction’s variable has no significant correlation with OCB (r=-0.199). This research still need further evaluation on job satisfaction, organizational commitment, motivation and organizational citizenship behavior (OCB) owned by emergency department’s employees of Pasirian General Hospital.


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