IoT-Based Prototype for Parking Gate Security Monitoring and Customer Satisfaction Survey

Erwin Dhaniswara; Subagiyo Subagiyo; Sri Wiwoho Mudjanarko; Alexander Machicky Mayestino; Dwi Taufik Hidayat; Eddy Lybrech Talakua

doi:10.29138/ijeeit.v8i2.3436

Erwin Dhaniswara Electrical Engineering Study Program, Faculty of Engineering, Widya Kartika University, Indonesia https://orcid.org/0000-0002-4380-2172
Subagiyo Subagiyo Electrical Engineering Study Program, Faculty of Engineering, Widya Kartika University, Indonesia
Sri Wiwoho Mudjanarko Civil Engineering Program, Faculty of Engineering, Narotama University, Indonesia
Alexander Machicky Mayestino Information Systems Study Program, Faculty of Computer Science
Dwi Taufik Hidayat Electrical Engineering Study Program, Faculty of Engineering.
Eddy Lybrech Talakua Electrical Engineering Study Program, Faculty of Engineering, Widya Kartika University, Indonesia

DOI: https://doi.org/10.29138/ijeeit.v8i2.3436

Keywords: IoT, Smart Parking, Security Monitoring, Customer Satisfaction, Real-time System

Abstract

Digital transformation in parking systems is essential to improving operational efficiency, staff integrity, and customer satisfaction. PT Reska Multi Usaha (KAI Services) has implemented various technology-based parking systems such as Manless, Full Manless, Combo, and LPR. However, several locations still rely on manual supervision, which increases the risk of fraud and inaccurate overnight vehicle data. This study developed an Internet of Things (IoT)-based prototype system to monitor gate status and manage customer surveys automatically, with real-time data transmission to a centralized dashboard. The system utilizes gate position sensors, microcontrollers, and digital survey forms integrated with an online server. Test results show that the system operates effectively without manual input, with an average data latency of 1.57 seconds and sensor detection accuracy of up to 50 cm. The system has the potential to be integrated with the Early Warning System (EWS) Command Center to support safer and more responsive parking services.

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References

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Chen, L., Zhang, W., & Liu, H. (2020). Smart Parking Systems: The Role of Gate Speed and Efficiency. International Journal of Smart Systems