Analysis of Student Satisfaction with Academic and Administrative Services Case Study at IKIP Widya Darma Surabaya

Abstract

This study aims to determine student satisfaction with academic services (X1), and administrative services (X1) Ikip Widya Darma Surabaya. Simultaneously or partially, and determine the most dominant variable affecting student satisfaction. This type of research is quantitative with a sample of 100 students. Respondents in this study were students who took education in Surabaya, amounting to 100 respondents. Based on the results of the research obtained from an overview of the identity of the response based on age and gender. reliability with the results of three variables is reliable. Academic services and administrative services have a positive and significant effect on student satisfaction. This is shown from the t test of partial hypothesis testing between X1 variables (academic services) showing t count (5.669)> t table (1.984). This means that the test variable X1 (academic service) affects Y (student satisfaction). Administrative services have a positive and significant effect on student satisfaction. This is shown by the partial hypothesis testing t test between X2 variables (administrative services) showing t count (5.669)> t table (1.984). This means that the test variable X2 (administrative services) affects Y (student satisfaction). Academic services and administrative services simultaneously or together have an effect on student satisfaction. This is shown by the F test with the calculated F value (33,629)> f table (3.09)