The Role of Personal Branding and Customer Experience at Warung Kopi Asiang Pontianak

Abstract

Purpose: The purpose of this research is to analyze the role of personal branding and customer experience at Warung Kopi Asiang Pontianak.

Design/methodology/approach: The method used is a quantitative method using questionnaire to 100 respondents with convenience sampling technique.

Findings: The results showed that customer experience have a contribution in purchase decision at Warung Kopi Asiang Pontianak. However, personal branding that build based on Asiang as owner no give significant contribution in purchase decision.

Research limitations/implications: This research is limited to Warung Kopi Asiang in Pontianak.

Practical implications: This research can give a comprehensive perspective about personal branding and customer experience in heritage coffee shop.

Originality/value: This paper is original.

Paper type: Research paper.