Understanding the Link of Knowledge Management and Organizational Performance : Empirical Insights from the Hospitality Industry
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Mar 31, 2023
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Purpose: Knowledge management nowadays becoming a huge area in terms of managing in any organization that closely related to human resources, organizational development, change management, information technology, brand and reputation management, performance measurement, and evaluation. The emergence of knowledge management in light of the very dynamic workforce in the hospitality industry especially in developing states ignites the need to understand its role. Thus, this study aims to discover the relationship of knowledge management and employee commitment in the hospitality industry so organizations can devise a good HR plan most especially for committed employees.
Design/methodology/approach: This study was done in Davao Region, Philippines with 450 employees from the various sectors of the hospitality industry using a survey method.
Findings: Empirical findings revealed that knowledge management and organizational commitment are of high levels are described by the respondents. Further, knowledge management and organizational commitment are significantly correlated with each other which implies significant role in the developing and molding skillful and committed employees in the hospitality industry.
Paper type: Research paper
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Referensi
Ajay Pangarkar, & Teresa Kirkwood. (2013). Four Ways to Gain Employees Commitment | ATD. https://www.td.org/newsletters/atd-links/four-ways-to-gain-employees-commitment
Albdour, A. A., & Altarawneh, I. I. (2014). Employee Engagement and Organizational Commitment; Evidence from Jordan. International Journal of Business, 19, 192-212. - References - Scientific Research Publishing. International Journal of Business. https://www.scirp.org/(S(351jmbntvnsjt1aadkposzje))/reference/referencespapers.aspx?referenceid=1927825
Bouncken, R. B. (2002). Knowledge Management for Quality Improvements in Hotels. Http://Dx.Doi.Org/10.1300/J162v03n03_03, 3(3–4), 25–59. https://doi.org/10.1300/J162V03N03_03
Chich-Jen Shieh. (2014). Effects of organizational commitment on career satisfaction of employees and work value in catering industry. Revista de Cercetare Si Intervente Sociala. https://www.researchgate.net/publication/282050693_Effects_of_organizational_commitment_on_career_satisfaction_of_employees_and_work_value_in_catering_industry
Clifton J. (2014). Why being engaged at work isn’t as simple as being happy. https://scholar.google.com/scholar_lookup?title=Why+being+engaged+at+work+isn’t+as+simple+as+being+happy&author=J.+Clifton&publication_year=2014
Cohen, A. (2007). Dynamics between Occupational and Organizational Commitment in the Context of Flexible Labor Markets: A Review of the Literature and Suggestions for a Future Research Agenda. www.itb.uni-bremen.de
Gibb, S. J. (2011). Human Resource Development: Processes, Practices and Perspectives. Palgrave Macmillan Ltd., Basingstoke.
Hew, K. F., & Hara, N. (2007). Knowledge sharing in online environments: A qualitative case study. Journal of the American Society for Information Science and Technology, 58(14), 2310–2324. https://doi.org/10.1002/ASI.20698
Jain, A. K., & Moreno, A. (2015). Organizational learning, knowledge management practices and firm’s performance: An empirical study of a heavy engineering firm in India. Learning Organization, 22(1), 14–39. https://doi.org/10.1108/TLO-05-2013-0024
John P. Meyer, & Natalie J. Allen. (1991). A three components conceptualization of organizational commitment. Human Resource, 1(1), 61–88. https://static.s123-cdn.com/uploads/3966828/normal_600e130c3a04c.pdf
Kankanhalli, A., Tan, B. C. Y., & Wei, K.-K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly: Management Information Systems, 29(1), 113–143. https://scholars.cityu.edu.hk/en/publications/contributing-knowledge-to-electronic-knowledge-repositories(40096ea1-7c80-4d89-aad9-6f8b0c7d496f).html
Moh, ed, Masa, T., Yousef Obeidat, B., Hani Al-Dmour, R., & Tarhini, A. (2015). Knowledge Management Strategies As Intermediary Variables Between Itbusiness Strategic Alignment And Firm Performance. European Scientific Journal, ESJ, 11(7), 1857–7881. https://eujournal.org/index.php/esj/article/view/5326
Morrow, P. C. (2011). Managing organizational commitment: Insights from longitudinal research. Journal of Vocational Behavior, 79(1), 18–35. https://doi.org/10.1016/J.JVB.2010.12.008
Nicole Alvino. (2014). Engage Your Employees Or Lose Billions. https://www.forbes.com/sites/womensmedia/2014/09/29/engage-your-employees-or-lose-billions/?sh=1d4a13dc382d
Obeidat, B. Y., Hashem, L., Alansari, I., Tarhini, A., & Al-Salti, Z. (2016). The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective. Journal of Management and Strategy, 7(4), 18–29. https://doi.org/10.5430/JMS.V7N4P18
Obeidat, B. Y., Masa’deh, R. (Moh’d T., & Abdallah, A. B. (2014). The Relationships among Human Resource Management Practices, Organizational Commitment, and Knowledge Management Processes: A Structural Equation Modeling Approach. International Journal of Business and Management, 9(3). https://doi.org/10.5539/IJBM.V9N3P9
Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27–43. https://doi.org/10.1002/SMJ.4250171105
Tsai, Y. (2014). Learning organizations, internal marketing, and organizational commitment in hospitals. BMC Health Services Research, 14(1), 1–8. https://doi.org/10.1186/1472-6963-14-152/FIGURES/1
Veronica Tarigan, & Dorothea wahyu ariani. (2015). Empirical Study Relations Job Satisfaction, Organizational Commitment, and Turnover Intention. Advances in Management & Applied Economics, 5(2). https://www.researchgate.net/publication/318946084_Empirical_Study_Relations_Job_Satisfaction_Organizational_Commitment_and_Turnover_Intention
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115–131. https://doi.org/10.1016/J.HRMR.2009.10.001
Yang, J. Te, & Wan, C. S. (2004). Advancing organizational effectiveness and knowledge management implementation. Tourism Management, 25(5), 593–601. https://doi.org/10.1016/J.TOURMAN.2003.08.002
Albdour, A. A., & Altarawneh, I. I. (2014). Employee Engagement and Organizational Commitment; Evidence from Jordan. International Journal of Business, 19, 192-212. - References - Scientific Research Publishing. International Journal of Business. https://www.scirp.org/(S(351jmbntvnsjt1aadkposzje))/reference/referencespapers.aspx?referenceid=1927825
Bouncken, R. B. (2002). Knowledge Management for Quality Improvements in Hotels. Http://Dx.Doi.Org/10.1300/J162v03n03_03, 3(3–4), 25–59. https://doi.org/10.1300/J162V03N03_03
Chich-Jen Shieh. (2014). Effects of organizational commitment on career satisfaction of employees and work value in catering industry. Revista de Cercetare Si Intervente Sociala. https://www.researchgate.net/publication/282050693_Effects_of_organizational_commitment_on_career_satisfaction_of_employees_and_work_value_in_catering_industry
Clifton J. (2014). Why being engaged at work isn’t as simple as being happy. https://scholar.google.com/scholar_lookup?title=Why+being+engaged+at+work+isn’t+as+simple+as+being+happy&author=J.+Clifton&publication_year=2014
Cohen, A. (2007). Dynamics between Occupational and Organizational Commitment in the Context of Flexible Labor Markets: A Review of the Literature and Suggestions for a Future Research Agenda. www.itb.uni-bremen.de
Gibb, S. J. (2011). Human Resource Development: Processes, Practices and Perspectives. Palgrave Macmillan Ltd., Basingstoke.
Hew, K. F., & Hara, N. (2007). Knowledge sharing in online environments: A qualitative case study. Journal of the American Society for Information Science and Technology, 58(14), 2310–2324. https://doi.org/10.1002/ASI.20698
Jain, A. K., & Moreno, A. (2015). Organizational learning, knowledge management practices and firm’s performance: An empirical study of a heavy engineering firm in India. Learning Organization, 22(1), 14–39. https://doi.org/10.1108/TLO-05-2013-0024
John P. Meyer, & Natalie J. Allen. (1991). A three components conceptualization of organizational commitment. Human Resource, 1(1), 61–88. https://static.s123-cdn.com/uploads/3966828/normal_600e130c3a04c.pdf
Kankanhalli, A., Tan, B. C. Y., & Wei, K.-K. (2005). Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly: Management Information Systems, 29(1), 113–143. https://scholars.cityu.edu.hk/en/publications/contributing-knowledge-to-electronic-knowledge-repositories(40096ea1-7c80-4d89-aad9-6f8b0c7d496f).html
Moh, ed, Masa, T., Yousef Obeidat, B., Hani Al-Dmour, R., & Tarhini, A. (2015). Knowledge Management Strategies As Intermediary Variables Between Itbusiness Strategic Alignment And Firm Performance. European Scientific Journal, ESJ, 11(7), 1857–7881. https://eujournal.org/index.php/esj/article/view/5326
Morrow, P. C. (2011). Managing organizational commitment: Insights from longitudinal research. Journal of Vocational Behavior, 79(1), 18–35. https://doi.org/10.1016/J.JVB.2010.12.008
Nicole Alvino. (2014). Engage Your Employees Or Lose Billions. https://www.forbes.com/sites/womensmedia/2014/09/29/engage-your-employees-or-lose-billions/?sh=1d4a13dc382d
Obeidat, B. Y., Hashem, L., Alansari, I., Tarhini, A., & Al-Salti, Z. (2016). The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective. Journal of Management and Strategy, 7(4), 18–29. https://doi.org/10.5430/JMS.V7N4P18
Obeidat, B. Y., Masa’deh, R. (Moh’d T., & Abdallah, A. B. (2014). The Relationships among Human Resource Management Practices, Organizational Commitment, and Knowledge Management Processes: A Structural Equation Modeling Approach. International Journal of Business and Management, 9(3). https://doi.org/10.5539/IJBM.V9N3P9
Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27–43. https://doi.org/10.1002/SMJ.4250171105
Tsai, Y. (2014). Learning organizations, internal marketing, and organizational commitment in hospitals. BMC Health Services Research, 14(1), 1–8. https://doi.org/10.1186/1472-6963-14-152/FIGURES/1
Veronica Tarigan, & Dorothea wahyu ariani. (2015). Empirical Study Relations Job Satisfaction, Organizational Commitment, and Turnover Intention. Advances in Management & Applied Economics, 5(2). https://www.researchgate.net/publication/318946084_Empirical_Study_Relations_Job_Satisfaction_Organizational_Commitment_and_Turnover_Intention
Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115–131. https://doi.org/10.1016/J.HRMR.2009.10.001
Yang, J. Te, & Wan, C. S. (2004). Advancing organizational effectiveness and knowledge management implementation. Tourism Management, 25(5), 593–601. https://doi.org/10.1016/J.TOURMAN.2003.08.002