Investigating Factors Affecting the Low Uptake of Insurance Institute of South Africa (IISA) Membership Among Insurance Professionals in Botswana. Low membership Uptake of the Insurancce Institute of South Africa (IISA) Membership : Botswana
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Nov 30, 2023
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Abstract
Purpose: This study investigates the factors contributing to the low uptake of Insurance Institute of South Africa (IISA) membership among insurance professionals in Botswana. The goal is to comprehend this phenomenon and provide insights into improving membership rates.
Design / Methodology / Approach: A questionnaire-based survey targeting insurance professionals, students, and lecturers was employed. This approach aimed to gather comprehensive perspectives on membership uptake and related factors. The survey identified primary influences on low membership uptake, including lack of awareness, high fees, perceived limited value, and inadequate networking opportunities. The study explored the importance of membership, benefits, barriers, and suggestions for boosting participation.
Findings: The study reveals crucial factors contributing to low IISA membership rates. Challenges include insufficient awareness of benefits, high fees deterring potential members, perceived value gaps, and limited networking prospects. These insights provide a holistic understanding of obstacles faced by insurance professionals in joining IISA. The research underscores the significance of professional organization membership for networking, skill enhancement, and career growth. However, financial, and perceptual barriers hinder potential members from joining.
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References
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Gomez, R., & Ramiro, L. (2019). The limits of organizational innovation and multi-speed membership: Podemos and its new forms of party membership. Party Politics, 25(4), 534–546. https://doi.org/10.1177/1354068817742844
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Hall, P., & Weaver, L. (2001). Interdisciplinary education and teamwork: A long and winding road. Medical Education, 35(9), 867–875. https://doi.org/10.1046/j.1365-2923.2001.00919.x
Holm, S. E., Stutz-Tanenbaum, P., & Greene, D. (2020). What Drives Engagement in Professional Associations? A National Survey of Occupational Therapy Students. Journal of Occupational Therapy Education, 4(3). https://doi.org/10.26681/jote.2020.040301
Hulscher, M. E. J. L. (2003). Process evaluation on quality improvement interventions. Quality and Safety in Health Care, 12(1), 40–46. https://doi.org/10.1136/qhc.12.1.40
IISA. (2022). Annual Report 2022 [Audited Financial Statement]. Insurance Institute of South Africa.
Jackling, B., Cooper, B. J., Leung, P., & Dellaportas, S. (2007). Professional accounting bodies’ perceptions of ethical issues, causes of ethical failure and ethics education. Managerial Auditing Journal, 22(9), 928–944. https://doi.org/10.1108/02686900710829426
Luthans, F., & Youssef, C. M. (2004). Human, Social, and Now Positive Psychological Capital Management: Organizational Dynamics, 33(2), 143–160. https://doi.org/10.1016/j.orgdyn.2004.01.003
Markova, G., Ford, R. C., Dickson, D. R., & Bohn, T. M. (2013). Professional Associations and Members’ Benefits: What’s in It for Me?: Professional Associations and Members’ Benefits. Nonprofit Management and Leadership, 23(4), 491–510. https://doi.org/10.1002/nml.21076
Montgomery, B. L. (2017). Mapping a Mentoring Roadmap and Developing a Supportive Network for Strategic Career Advancement. SAGE Open, 7(2), 215824401771028. https://doi.org/10.1177/2158244017710288
Mukwena, N. V., & Manyisa, Z. M. (2022). Factors influencing the preparedness for the implementation of the national health insurance scheme at a selected hospital in Gauteng Province, South Africa. BMC Health Services Research, 22(1), 1006. https://doi.org/10.1186/s12913-022-08367-7
Newell, S., & Clark, P. (1990). The Importance of Extra-Organizational Networks in the Diffusion and Appropriation of New Technologies: The Role of Professional Associations in the United States and Britain. Knowledge, 12(2), 199–212. https://doi.org/10.1177/107554709001200205
Omona, J. (2013). Sampling in Qualitative Research: Improving the Quality of Research Outcomes in Higher Education. Makerere Journal of Higher Education, 4(2), 169–185. https://doi.org/10.4314/majohe.v4i2.4
Otten, E., Birnie, E., Lucassen, A. M., Ranchor, A. V., & Van Langen, I. M. (2016). Telemedicine uptake among Genetics Professionals in Europe: Room for expansion. European Journal of Human Genetics, 24(2), 157–163. https://doi.org/10.1038/ejhg.2015.83
Pittaway, L., Robertson, M., Munir, K., Denyer, D., & Neely, A. (2004). Networking and innovation: A systematic review of the evidence: Networking and innovation: a systematic review of the evidence. International Journal of Management Reviews, 5–6(3–4), 137–168. https://doi.org/10.1111/j.1460-8545.2004.00101.x
Romero, D., & Molina, A. (2011). Collaborative networked organisations and customer communities: Value co-creation and co-innovation in the networking era. Production Planning & Control, 22(5–6), 447–472. https://doi.org/10.1080/09537287.2010.536619
Roscoe, J. (2002). Continuing professional development in higher education. Human Resource Development International, 5(1), 3–9. https://doi.org/10.1080/13678860110076006
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2015). Research methods for business students (Seventh edition). Pearson Education.
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2023). Research methods for business students (Ninth edition). Pearson.
Todres, R. (1982). PROFESSIONAL ATTITUDES, AWARENESS AND USE OF SELF-HELP GROUPS. Prevention in Human Services, 1(3), 91–98. https://doi.org/10.1300/J293v01n03_09
Wennberg, J. E., Barnes, B. A., & Zubkoff, M. (1982). Professional uncertainty and the problem of supplier-induced demand. Social Science & Medicine, 16(7), 811–824. https://doi.org/10.1016/0277-9536(82)90234-9
Wilson, A. (1997). Marketing professional associations. Management Decision, 35(1), 49–52. https://doi.org/10.1108/00251749710160188
Wu, J., Guo, S., Huang, H., Liu, W., & Xiang, Y. (2018). Information and Communications Technologies for Sustainable Development Goals: State-of-the-Art, Needs and Perspectives. IEEE Communications Surveys & Tutorials, 20(3), 2389–2406. https://doi.org/10.1109/COMST.2018.2812301
Alagappa, M. (2009). Strengthening International Studies in India. International Studies, 46(1–2), 7–35. https://doi.org/10.1177/002088171004600203
Alotaibi, M. (2007). Factors affecting nurses? Decisions to join their professional association. International Nursing Review, 54(2), 160–165. https://doi.org/10.1111/j.1466-7657.2007.00555.x
Angle, H. L., & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1. https://doi.org/10.2307/2392596
Beierle, T. C. (2005). USING SOCIAL GOALS TO EVALUATE PUBLIC PARTICIPATION IN ENVIRONMENTAL DECISIONS. Review of Policy Research, 16(3–4), 75–103. https://doi.org/10.1111/j.1541-1338.1999.tb00879.x
Bowen, H. P. (2012). Testing Moderating Hypotheses in Limited Dependent Variable and Other Nonlinear Models: Secondary Versus Total Interactions. Journal of Management, 38(3), 860–889. https://doi.org/10.1177/0149206309356324
Capricho, R. A., Paradero, A. L., & Casinillo, L. F. (2021). KNOWLEDGE, ATTITUDE, AND PURCHASE OF LIFE INSURANCE AMONG THE FACULTY MEMBERS OF A STATE UNIVERSITY. Indonesian Journal of Social Research (IJSR), 3(3), 171–182. https://doi.org/10.30997/ijsr.v3i3.153
Cole, Z. D., Donohoe, H. M., & Stellefson, M. L. (2013). Internet-Based Delphi Research: Case Based Discussion. Environmental Management, 51(3), 511–523. https://doi.org/10.1007/s00267-012-0005-5
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (Fifth edition). SAGE.
Crosby, L. A., & Stephens, N. (1987). Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry. Journal of Marketing Research, 24(4), 404–411. https://doi.org/10.1177/002224378702400408
Darling-Hammond, L. (1989). Accountability for Professional Practice. Teachers College Record: The Voice of Scholarship in Education, 91(1), 59–80. https://doi.org/10.1177/016146818909100111
Douglas, P. P. (1971). Professionalism: Its Presence and Absence in the Insurance Industry. The Journal of Risk and Insurance, 38(2), 215. https://doi.org/10.2307/251493
Dubrowski, A., Kapralos, B., Kanev, K., & Jenkin, M. (2015). Interprofessional critical care training: Interactive virtual learning environments and simulations. 2015 6th International Conference on Information, Intelligence, Systems and Applications (IISA), 1–5. https://doi.org/10.1109/IISA.2015.7387984
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Eddy, J. P., Richardson, B. K., & Erpenbach, W. J. (1982). Strategies for Effective Legislative Testimony in the Counseling Profession. The Personnel and Guidance Journal, 60(10), 608–612. https://doi.org/10.1002/j.2164-4918.1982.tb00756.x
Gabaraane Magdeline. (2003). Botswana Financial Services.
Gomez, R., & Ramiro, L. (2019). The limits of organizational innovation and multi-speed membership: Podemos and its new forms of party membership. Party Politics, 25(4), 534–546. https://doi.org/10.1177/1354068817742844
Gruen, T. W., Summers, J. O., & Acito, F. (2000a). Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations. Journal of Marketing, 64(3), 34–49. https://doi.org/10.1509/jmkg.64.3.34.18030
Gruen, T. W., Summers, J. O., & Acito, F. (2000b). Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations. Journal of Marketing, 64(3), 34–49. https://doi.org/10.1509/jmkg.64.3.34.18030
Hagey, J., Rulisa, S., & Pérez-Escamilla, R. (2014). Barriers and solutions for timely initiation of antenatal care in Kigali, Rwanda: Health facility professionals’ perspective. Midwifery, 30(1), 96–102. https://doi.org/10.1016/j.midw.2013.01.016
Hall, P., & Weaver, L. (2001). Interdisciplinary education and teamwork: A long and winding road. Medical Education, 35(9), 867–875. https://doi.org/10.1046/j.1365-2923.2001.00919.x
Holm, S. E., Stutz-Tanenbaum, P., & Greene, D. (2020). What Drives Engagement in Professional Associations? A National Survey of Occupational Therapy Students. Journal of Occupational Therapy Education, 4(3). https://doi.org/10.26681/jote.2020.040301
Hulscher, M. E. J. L. (2003). Process evaluation on quality improvement interventions. Quality and Safety in Health Care, 12(1), 40–46. https://doi.org/10.1136/qhc.12.1.40
IISA. (2022). Annual Report 2022 [Audited Financial Statement]. Insurance Institute of South Africa.
Jackling, B., Cooper, B. J., Leung, P., & Dellaportas, S. (2007). Professional accounting bodies’ perceptions of ethical issues, causes of ethical failure and ethics education. Managerial Auditing Journal, 22(9), 928–944. https://doi.org/10.1108/02686900710829426
Luthans, F., & Youssef, C. M. (2004). Human, Social, and Now Positive Psychological Capital Management: Organizational Dynamics, 33(2), 143–160. https://doi.org/10.1016/j.orgdyn.2004.01.003
Markova, G., Ford, R. C., Dickson, D. R., & Bohn, T. M. (2013). Professional Associations and Members’ Benefits: What’s in It for Me?: Professional Associations and Members’ Benefits. Nonprofit Management and Leadership, 23(4), 491–510. https://doi.org/10.1002/nml.21076
Montgomery, B. L. (2017). Mapping a Mentoring Roadmap and Developing a Supportive Network for Strategic Career Advancement. SAGE Open, 7(2), 215824401771028. https://doi.org/10.1177/2158244017710288
Mukwena, N. V., & Manyisa, Z. M. (2022). Factors influencing the preparedness for the implementation of the national health insurance scheme at a selected hospital in Gauteng Province, South Africa. BMC Health Services Research, 22(1), 1006. https://doi.org/10.1186/s12913-022-08367-7
Newell, S., & Clark, P. (1990). The Importance of Extra-Organizational Networks in the Diffusion and Appropriation of New Technologies: The Role of Professional Associations in the United States and Britain. Knowledge, 12(2), 199–212. https://doi.org/10.1177/107554709001200205
Omona, J. (2013). Sampling in Qualitative Research: Improving the Quality of Research Outcomes in Higher Education. Makerere Journal of Higher Education, 4(2), 169–185. https://doi.org/10.4314/majohe.v4i2.4
Otten, E., Birnie, E., Lucassen, A. M., Ranchor, A. V., & Van Langen, I. M. (2016). Telemedicine uptake among Genetics Professionals in Europe: Room for expansion. European Journal of Human Genetics, 24(2), 157–163. https://doi.org/10.1038/ejhg.2015.83
Pittaway, L., Robertson, M., Munir, K., Denyer, D., & Neely, A. (2004). Networking and innovation: A systematic review of the evidence: Networking and innovation: a systematic review of the evidence. International Journal of Management Reviews, 5–6(3–4), 137–168. https://doi.org/10.1111/j.1460-8545.2004.00101.x
Romero, D., & Molina, A. (2011). Collaborative networked organisations and customer communities: Value co-creation and co-innovation in the networking era. Production Planning & Control, 22(5–6), 447–472. https://doi.org/10.1080/09537287.2010.536619
Roscoe, J. (2002). Continuing professional development in higher education. Human Resource Development International, 5(1), 3–9. https://doi.org/10.1080/13678860110076006
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2015). Research methods for business students (Seventh edition). Pearson Education.
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2023). Research methods for business students (Ninth edition). Pearson.
Todres, R. (1982). PROFESSIONAL ATTITUDES, AWARENESS AND USE OF SELF-HELP GROUPS. Prevention in Human Services, 1(3), 91–98. https://doi.org/10.1300/J293v01n03_09
Wennberg, J. E., Barnes, B. A., & Zubkoff, M. (1982). Professional uncertainty and the problem of supplier-induced demand. Social Science & Medicine, 16(7), 811–824. https://doi.org/10.1016/0277-9536(82)90234-9
Wilson, A. (1997). Marketing professional associations. Management Decision, 35(1), 49–52. https://doi.org/10.1108/00251749710160188
Wu, J., Guo, S., Huang, H., Liu, W., & Xiang, Y. (2018). Information and Communications Technologies for Sustainable Development Goals: State-of-the-Art, Needs and Perspectives. IEEE Communications Surveys & Tutorials, 20(3), 2389–2406. https://doi.org/10.1109/COMST.2018.2812301