The Impact of Education and Training on Product–Service Design: The Moderation of Competitive Advantage
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Jan 31, 2024
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Abstract
Purpose: This study attempted to investigate the impact of education and training on product-service design by including competitive advantage as a moderating variable to provide more insight into the nature of this relationship.
Design/methodology/approach: A quantitative research approach was employed, and primary data was collected from TAZARA management employees. Model fit, reliability, and validity were tested using regression analysis, factor analysis, and principal component analysis using Jamovi software.
Findings: The results of the study present a significant positive relationship between education and training and product-service design. The results also show that competitive advantage negatively moderates the relationship between education and training and product-service design.
Practical implications: The study provides more insights by providing empirical evidence on the nature of the relationship between education and training and product-service design. It is important for organizations to foster a culture of continuous learning and innovation. Managers should communicate the importance of adapting to changes in the marketplace, even when a competitive advantage exists. Balancing the preservation of what makes the organization successful with an openness to new ideas is critical to long-term sustainability and continued success in product-service design.
Paper type: Research paper
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References
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Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Managementt, 19(6), 551-574.
Berhanu, N. (2019). Total Quality Management (TQM), Competitive Advantage and Ownership in Ethiopian Construction Sector, thesis, Addis Ababa University [online] http://etd.aau.edu.et/ handle/123456789/16056.
Chauhan, G., & Nema, G. (2017). Study of the Role of Total Quality Management in Productivity Enhancement in Indian Insurance Sector. Pacific Business Review International, 9(11), 75-85.
Claver, E., Tari, J. J., & Molina, J. F. (2003). Critical factors and results of quality management: an empirical study. Total quality management & business excellence, 14(1), 91-118. https://doi.org/10.1080/14783360309709
Coskun, S. (2011). Strategic management and total quality management: similarities, differences and implications for public administration. Amme Idaresi Dergisi, 44(2), 43-69. 20.1001.1.22285067.1397.24.69.3.9
Damali, U., Miller, J. L., Fredendall, L. D., Moore, D., & Dye, C. J. (2016). Co-creating value using customer training and education in a healthcare service design. Journal of Operations Management, 47, 80-97. https://doi.org/10.1016/j.jom.2016.10.001
Fan, K., O’Sullivan, C., Brabazon, A., & O’Neill, M. (2008). Non-linear principal component analysis of the implied volatility smile using a quantum-inspired evolutionary algorithm. Natural computing in computational finance, 89-107. Springer, Berlin, Heidelberg.
Furrer, O. (1997). Le rôle stratégique des services autour des produits. Revue française de gestion, (113), 98-108.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Structural equation modeling: An introduction. Multivariate data analysis. 6th Edition. New Jersey: Pearson Prentice Hall, 752-753.
Hamburg, I. (2014). Improving education and training impact on competitive advantages in SMEs. International journal of innovative research in electronics and communications (IJIREC), 1, 54-60.
Hilmy, A. M. (2016). Effect of total quality management practices on competitive advantage of transport and logistics firms in Mombasa County, Kenya (Thesis, University of Nairobi). http://hdl.handle.net/11295/99414
Janelle, D. G., & Beuthe, M. (1997). Globalization and research issues in transportation. Journal of Transport Geography, 5(3), 199-206.
Kotler, P. (2000). Marketing Management, New Jersey: Prentice Hall.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Landau, S., & Everitt, B. S. (2003). A handbook of statistical analyses using SPSS. Chapman and Hall/CRC.
Mosadeghrad, A. M. (2014). Essentials of total quality management: a meta-analysis. International Journal of Health Care Quality Assurance,27(6), 544-58. DOI: 10.1108/IJHCQA-07-2013-0082.
Mourtzis, D., Angelopoulos, J., & Panopoulos, N. (2023). Metaverse and blockchain in education for collaborative product-service system (PSS) design towards University 5.0. Procedia CIRP, 119, 456-461.https://doi.org/10.1016/j.procir.2023.01.008
Nunnally, J.D. (1978). Psychometric Theory (2nd ed), New York: McGraw-Hill.
Peillon, S., Medini, K., & Dubruc, N. (2016). An initial training program on Product-Service Systems and servitization for engineering students. Procedia Cirp, 47, 282-287. https://doi.org/10.1016/j.procir.2016.03.074
Peruzzini, M., Marilungo, E., & Germani, M. (2014). A QFD-based methodology to support product-service design in manufacturing industry. In 2014 International Conference on Engineering, Technology and Innovation (ICE) (pp. 1-7). IEEE.
Porter, L. J., & Parker, A. J. (1993). Total quality management—the critical success factors. Total quality management,4 (1),13-22.
Porter, M. E. (2008). Competitive advantage: Creating and sustaining superior performance. Simon and Schuster.
Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European journal of operational research, 168(1), 35-50. https://doi.org/10.1016/j.ejor.2004.03.033
Rao, S. S., Solis, L. E., & Raghunathan, T. S. (1999). A framework for international quality management research: development and validation of a measurement instrument. Total Quality Management,10,(7),1047-1075.
Singh, S. K., Chen, J., Del Giudice, M., & El-Kassar, A. N. (2019). Environmental ethics, environmental performance, and competitive advantage: role of environmental training. Technological Forecasting and Social Change,146, 203-211.
Talib, F., & Rahman, Z. (2010). Studying the impact of total quality management in service industries. International Journal of Productivity and Quality Management, 6(2), 249-268.
Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News,29(7), 414-424. https://doi.org/10.1108/01409170610690871
Torkkeli, M., & Lallimo, J. (2019). Using Service Design in Teaching and Learning Support Services Development: Case Teaching Service Point and Student Analytics Dashboard. In Edulearn19 Proceedings (pp. 10209-10214). IATED.doi: 10.21125/edulearn.2019.2562
Tracey, M., Vonderembse, M. A., & Lim, J. S. (1999). Manufacturing technology and strategy formulation: keys to enhancing competitiveness and improving performance. Journal of operations management, 17(4), 411-428. https://doi.org/10.1016/S0272-6963(98)00045-X
Wai, L. S. M. D. L., Seebaluck, A. K., & Teeroovengadum, V. (2011). Impact of information technology on quality management dimensions and its implications. European Business Review,23(6). 592-608. https://doi.org/10.1108/09555341111175426
Yangailo, T. (2022). Globalization on The Railway Transport Sector. International Research Journal of Business Studies, 15(3), 283-292.
Yangailo, T. (2023a). Assessing the influence of transformational leadership on competitive advantage through important innovations and quality results: Case of railway industry. Management Science Letters, 13(1), 41-50. doi: 10.5267/j.msl.2022.9.003
Yangailo, T. (2023b). The mediating effect of TQM practices on the relationship between strategic planning and productivity. Management Science Letters, 13(2), 136-149.
Yangailo, T. (2024). The mediating and moderating effect of total quality management practices on the association between strategic planning and competitive advantage: the case of railway sector. International Journal of Productivity and Quality Management,40(4), 491-511.https://doi.org/10.1504/IJPQM.2023.135882
Yangailo, T., & Kaunda, M. (2021). Total quality management a modern key to managerial effectiveness. LBS Journal of Management & Research, 19(2), 91-102.
Yangailo, T., & Mkandawire, R. (2023). Assessing the influence of education and training on important innovations through quality results: the case of railway sector. International Journal of Knowledge Management in Tourism and Hospitality, 3(1), 31-49.
Yangailo, T., & Mpundu, M. (2023). Identifying Research Gaps in Literature related to studies of Strategic Planning on Competitive Advantage: A Systematic Review of Literature. International Journal of Applied Research in Business and Management, 4(2), 47-70. https://doi.org/10.51137/ijarbm.2023.4.2.4
Yangailo, T., Kabela, J., & Turyatunga, H. (2023). The Impact of Total Quality Management Practices on Productivity in The Railway Sector in African Context. Proceedings on Engineering, 5(1), 177-188.
Zakaria, A. F., & Lim, S. C. J. (2016). A training and development skills to support product-service design from informatics perspective. In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 457-461). IEEE.
Zakaria, A. F., & Lim, S. C. J. (2017). Design and development of a training module for data-driven product-service design. In 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1149-1153). IEEE.
Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of TQM in Turkish higher education. Total Quality Managementt, 19(6), 551-574.
Berhanu, N. (2019). Total Quality Management (TQM), Competitive Advantage and Ownership in Ethiopian Construction Sector, thesis, Addis Ababa University [online] http://etd.aau.edu.et/ handle/123456789/16056.
Chauhan, G., & Nema, G. (2017). Study of the Role of Total Quality Management in Productivity Enhancement in Indian Insurance Sector. Pacific Business Review International, 9(11), 75-85.
Claver, E., Tari, J. J., & Molina, J. F. (2003). Critical factors and results of quality management: an empirical study. Total quality management & business excellence, 14(1), 91-118. https://doi.org/10.1080/14783360309709
Coskun, S. (2011). Strategic management and total quality management: similarities, differences and implications for public administration. Amme Idaresi Dergisi, 44(2), 43-69. 20.1001.1.22285067.1397.24.69.3.9
Damali, U., Miller, J. L., Fredendall, L. D., Moore, D., & Dye, C. J. (2016). Co-creating value using customer training and education in a healthcare service design. Journal of Operations Management, 47, 80-97. https://doi.org/10.1016/j.jom.2016.10.001
Fan, K., O’Sullivan, C., Brabazon, A., & O’Neill, M. (2008). Non-linear principal component analysis of the implied volatility smile using a quantum-inspired evolutionary algorithm. Natural computing in computational finance, 89-107. Springer, Berlin, Heidelberg.
Furrer, O. (1997). Le rôle stratégique des services autour des produits. Revue française de gestion, (113), 98-108.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Structural equation modeling: An introduction. Multivariate data analysis. 6th Edition. New Jersey: Pearson Prentice Hall, 752-753.
Hamburg, I. (2014). Improving education and training impact on competitive advantages in SMEs. International journal of innovative research in electronics and communications (IJIREC), 1, 54-60.
Hilmy, A. M. (2016). Effect of total quality management practices on competitive advantage of transport and logistics firms in Mombasa County, Kenya (Thesis, University of Nairobi). http://hdl.handle.net/11295/99414
Janelle, D. G., & Beuthe, M. (1997). Globalization and research issues in transportation. Journal of Transport Geography, 5(3), 199-206.
Kotler, P. (2000). Marketing Management, New Jersey: Prentice Hall.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Landau, S., & Everitt, B. S. (2003). A handbook of statistical analyses using SPSS. Chapman and Hall/CRC.
Mosadeghrad, A. M. (2014). Essentials of total quality management: a meta-analysis. International Journal of Health Care Quality Assurance,27(6), 544-58. DOI: 10.1108/IJHCQA-07-2013-0082.
Mourtzis, D., Angelopoulos, J., & Panopoulos, N. (2023). Metaverse and blockchain in education for collaborative product-service system (PSS) design towards University 5.0. Procedia CIRP, 119, 456-461.https://doi.org/10.1016/j.procir.2023.01.008
Nunnally, J.D. (1978). Psychometric Theory (2nd ed), New York: McGraw-Hill.
Peillon, S., Medini, K., & Dubruc, N. (2016). An initial training program on Product-Service Systems and servitization for engineering students. Procedia Cirp, 47, 282-287. https://doi.org/10.1016/j.procir.2016.03.074
Peruzzini, M., Marilungo, E., & Germani, M. (2014). A QFD-based methodology to support product-service design in manufacturing industry. In 2014 International Conference on Engineering, Technology and Innovation (ICE) (pp. 1-7). IEEE.
Porter, L. J., & Parker, A. J. (1993). Total quality management—the critical success factors. Total quality management,4 (1),13-22.
Porter, M. E. (2008). Competitive advantage: Creating and sustaining superior performance. Simon and Schuster.
Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European journal of operational research, 168(1), 35-50. https://doi.org/10.1016/j.ejor.2004.03.033
Rao, S. S., Solis, L. E., & Raghunathan, T. S. (1999). A framework for international quality management research: development and validation of a measurement instrument. Total Quality Management,10,(7),1047-1075.
Singh, S. K., Chen, J., Del Giudice, M., & El-Kassar, A. N. (2019). Environmental ethics, environmental performance, and competitive advantage: role of environmental training. Technological Forecasting and Social Change,146, 203-211.
Talib, F., & Rahman, Z. (2010). Studying the impact of total quality management in service industries. International Journal of Productivity and Quality Management, 6(2), 249-268.
Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News,29(7), 414-424. https://doi.org/10.1108/01409170610690871
Torkkeli, M., & Lallimo, J. (2019). Using Service Design in Teaching and Learning Support Services Development: Case Teaching Service Point and Student Analytics Dashboard. In Edulearn19 Proceedings (pp. 10209-10214). IATED.doi: 10.21125/edulearn.2019.2562
Tracey, M., Vonderembse, M. A., & Lim, J. S. (1999). Manufacturing technology and strategy formulation: keys to enhancing competitiveness and improving performance. Journal of operations management, 17(4), 411-428. https://doi.org/10.1016/S0272-6963(98)00045-X
Wai, L. S. M. D. L., Seebaluck, A. K., & Teeroovengadum, V. (2011). Impact of information technology on quality management dimensions and its implications. European Business Review,23(6). 592-608. https://doi.org/10.1108/09555341111175426
Yangailo, T. (2022). Globalization on The Railway Transport Sector. International Research Journal of Business Studies, 15(3), 283-292.
Yangailo, T. (2023a). Assessing the influence of transformational leadership on competitive advantage through important innovations and quality results: Case of railway industry. Management Science Letters, 13(1), 41-50. doi: 10.5267/j.msl.2022.9.003
Yangailo, T. (2023b). The mediating effect of TQM practices on the relationship between strategic planning and productivity. Management Science Letters, 13(2), 136-149.
Yangailo, T. (2024). The mediating and moderating effect of total quality management practices on the association between strategic planning and competitive advantage: the case of railway sector. International Journal of Productivity and Quality Management,40(4), 491-511.https://doi.org/10.1504/IJPQM.2023.135882
Yangailo, T., & Kaunda, M. (2021). Total quality management a modern key to managerial effectiveness. LBS Journal of Management & Research, 19(2), 91-102.
Yangailo, T., & Mkandawire, R. (2023). Assessing the influence of education and training on important innovations through quality results: the case of railway sector. International Journal of Knowledge Management in Tourism and Hospitality, 3(1), 31-49.
Yangailo, T., & Mpundu, M. (2023). Identifying Research Gaps in Literature related to studies of Strategic Planning on Competitive Advantage: A Systematic Review of Literature. International Journal of Applied Research in Business and Management, 4(2), 47-70. https://doi.org/10.51137/ijarbm.2023.4.2.4
Yangailo, T., Kabela, J., & Turyatunga, H. (2023). The Impact of Total Quality Management Practices on Productivity in The Railway Sector in African Context. Proceedings on Engineering, 5(1), 177-188.
Zakaria, A. F., & Lim, S. C. J. (2016). A training and development skills to support product-service design from informatics perspective. In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 457-461). IEEE.
Zakaria, A. F., & Lim, S. C. J. (2017). Design and development of a training module for data-driven product-service design. In 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 1149-1153). IEEE.