The Influence of Organizational Culture, OCB, Work Ethics on Employee Performance in PDAM Tirta Giri Nata Cirebon City
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Mar 31, 2024
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Abstract
Purpose: This study investigates the influence of organizational culture, Organizational Citizenship Behavior (OCB), and Work Ethics on employee performance at PDAM Tirta Giri Nata Kota Cirebon.
Design/Methodology/Approach: This study uses quantitative research methods. With questionnaire and observation data collection techniques. The sample used in this study was 158 respondents. The sampling technique was carried out by purposive sampling. With data analysis techniques using validity tests, reliability tests, classical assumption tests in the form of normality tests, multicollinearity tests, heteroskedasticity tests, determination tests, and hypothesis tests. The analysis method used is the Statistical Product and Service Solution (SPSS) Version 16.0 method.
Findings: The findings show that organizational culture partially has no positive effect on employee performance, Organizational Citizenship Behavior (OCB) and Work Ethic partially have a positive and significant effect on employee performance. Simultaneously, the combined effect of organizational culture, OCB, and Work Ethic has a significant effect on the performance of PDAM Tirta Giri Nata Cirebon City employees with an influence of 36.3%.
Research Limitations/Implications: One limitation of this study is the focus solely on employees of PDAM Tirta Giri Nata Kota Cirebon, which may limit the generalizability of the findings. Future research could explore other organizational contexts to enhance the generalizability of the results.
Practical Implications: The findings suggest that fostering Organizational Citizenship Behavior (OCB) and nurturing a strong Work Ethics among employees can significantly enhance their performance in organizations such as PDAM Tirta Giri Nata Kota Cirebon.
Originality/Value: This study contributes to the existing literature by examining the combined influence of organizational culture, OCB, and Work Ethics on employee performance, particularly in the context of a public utility company like PDAM Tirta Giri Nata Kota Cirebon.
Paper Type: Research Paper
Keyword: Organizational Culture, Organizational Citizenship Behavior (OCB), Work Ethics, Employee Performance, PDAM.
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References
REFERENCES _
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[22] M. Naim, R. Daga, and A. Samad, "The Influence of Information Technology Systems and Work Ethic on Employee Performance through Spiritual Intelligence," J. Sains Manaj. Nitro , vol. 2, no. 2, pp. 168–182, 2023.
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[24] S. Ukasyah, H. Zaki, and A. Kusumah, "THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND WORK ETHICS ON EMPLOYEE PERFORMANCE AT RSIA BUDHI MULIA," in Proceedings of the National Seminar on Economics, Business & Accounting , 2023, pp. 537–545.
[25] Y. Budiyarti, M. Syafwani, L. Harun, and M. Muhsinin, "Effect of Organizational Citizenship Behavior (OCB) on Performance Through Nurse Work Ethos," Journals Nurse Community , vol. 13, no. 6, pp. 736–745, 2022.
[26] IGNPS Jatiawan, PAE Rismawan, and AW Andika, "THE INFLUENCE OF ORGANIZATIONAL CULTURE, ORGANIZATIONAL COMMITMENT, AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE AT THE BAPPEDA OFFICE OF BALI PROVINCE," EMAS , vol. 4, no. 4, pp. 866–881, 2023.
[27] H. Pebrianti, IDK Ibrahim, and I. Cahyadi, "The Influence of Organizational Culture and Job Satisfaction on Employee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Variable at PT. Pos Indonesia (Mataram Head Office)," Bisman (Business and Management) J. Bus. Manag. , vol. 6, no. 2, pp. 389–408, 2023.
[28] S. Khoiriyah, "The Influence of Competency, Organizational Culture, Organizational Citizenship Behavior with Islamic Work Ethics as an Intervening Variable on Amil's Performance at the Zakat Management Institution in Grobogan Regency." IAIN Kudus, 2023.
[29] WT Kurniawan, "The Influence of Organizational Culture, Work Motivation, Organizational Citizenship Behavior (OCB) on the Performance of Kpr Jogja Employees." Atma Jaya University Yogyakarta, 2020.
[30] AB Ardella and S. Suhana, "Improving Employee Performance: The Role of Organizational Culture, Work Ethic, and Organizational Citizenship Behavior (OCB)," Manag. Stud. Entrep. J. , vol. 4, no. 4, pp. 4153–4163, 2023.
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[1] RR Lubis, “ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEE PERFORMANCE AT PT. BINA PRATAMA SAKATO JAYA (SOLOK SELATAN II) FROM THE PERSPECTIVE OF ORGANIZATIONAL CULTURE AND PROFESSIONALISM.” Putra Indonesia University YPTK, 2020.
[2] NA Muthmainnah, "THE INFLUENCE OF ORGANIZATIONAL CULTURE AND WORK ETHIC ON THE PERFORMANCE OF EMPLOYEES OF PERUMDA AIR MINUM MAKASSAR CITY= THE EFFECT OF CULTURAL ORGANIZATION AND WORK ETHIC ON EMPLOYEE PERFORMANCE ON REGIONAL WATER COMPANY OF MAKASSAR." Hasanuddin University, 2023.
[3] S. Nova, H. Abdullah, M. Mahrizal, and EM Yanti, "The Influence of Communication and Work Ethic on Work Effectiveness," J. Manaj. STIE Muhammadiyah Palopo , vol. 9, no. 1, p. 96104, 2023.
[4] L. NUR, "THE INFLUENCE OF ORGANIZATIONAL CULTURE ON EMPLOYEES' ORGANIZATIONAL CITIZENSHIP BEHAVIOR (PKO) THROUGH ORGANIZATIONAL COMMITMENT AS A MEDIATION VARIABLE IN AN ISLAMIC ECONOMIC PERSPECTIVE (Study of Employees of PT. Perkebunan Nusantara VII Bandar Lampung)." UIN Raden Intan Lampung, 2023.
[5] RS Arifiani and A. Rumijati, "The Role of Islamic Work Ethics as a Moderating Influence of Transformational Leadership on Organizational Citizenship Behavior mediated by Trust," Matric J. Management, Strateg. Business and Entrepreneurship , vol. 15, no. 2, pp. 253–263, 2021.
[6] INT SAPUTRA, "THE INFLUENCE OF COMPETENCY, ORGANIZATIONAL CLIMATE, AND WORK ETHIC ON EMPLOYEE PERFORMANCE AT BUMDES AGUNG KARYA, PEGUYANGAN KANGIN VILLAGE, DENPASAR CITY." Mahasaraswati University Denpasar, 2023.
[7] N. Novitasari and E. Askafi, "The Influence of Organizational Culture on Performance Through Organizational Commitment and OCB," Otonomi , vol. 23, no. 1, pp. 138–145, 2023.
[8] IM Darsana and FT Koerniawaty, Organizational Citizenship Behavior, Personality, Organizational Culture and Employee Performance, Application to Tourism Human Resources Management . Nilachakra, 2021.
[9] LD Maslina, S. Asiyah, and RT Hardaningtyas, "The Influence of Organizational Culture, Employee Engagement and Organizational Citizenship Behavior on the Performance of Malang City Population and Civil Registration Service (DISPENDUKCAPIL) Employees," E-JRM Elektron. J. Ris. Manaj. , vol. 12, no. 02, 2023.
[10] Y. Pratiwi, "The influence of organizational culture, transformational leadership style and job satisfaction on organizational commitment of Lumajang Regency Environmental Service contract employees," 2021.
[11] A. Herawati, M. Shihab, and W. Wardah, "The influence of organizational culture, self-efficacy and competence on Organizational Citizenship Behavior (OCB) and the performance of production employees at PT. Indoprima gemilang Surabaya," Media Mahard. , vol. 19, no. 1, pp. 82–91, 2020.
[12] AM Ramdan, "Analysis of Work Ethic and Organizational Loyalty on the Performance of Taman Sari Sukabumi Hotel Employees," J. Econ. Business Account. , vol. 6, no. 1, pp. 237–245, 2022.
[13] MD Ulhaq, "The Influence of Islamic Work Ethics and Work Discipline on Employee Performance with Work Motivation as an Intervening Variable at Kospin Jasa Syariah (Tegal Branch)." Indonesian Islamic University, 2023.
[14] A. Zalfa, S. Suratmi, and NQ Hikmatul, "The Relationship between Work Ethic and Organizational Citizenship Behavior of Nurses at X Lamongan Hospital," J. Cent. Res. Publ. Midwifery Nurse. , vol. 7, no. 2, pp. 24–32, 2023.
[15] AA Renhoat, AK Djaelani, and M. Rizal, "The Influence of Spiritual Leadership, Organizational Culture and Work Ethic on Employee Performance at the Bluebells Express Sharia Hotel in Malang City," E-JRM Elektron. J. Ris. Manaj. , vol. 10, no. 14, 2021.
[16] A. Widyastuti and S. Budiharto, "The Role of Islamic Work Ethics on Organizational Commitment: Literature Review," J. Islam. Contemp. Psychol. , vol. 3, no. 1s, pp. 144–157, 2023.
[17] E. Hadiyan and F. Faisal, "Conceptual Model of Human Capital Development with Work Ethic as an Intervaning Variable Towards Increasing Organizational Citizenship Behavior (OCB) in an Islamic Law Perspective," Mutawasith J. Huk. Islam , vol. 4, no. 1, pp. 59–74, 2021.
[18] YY Fitri, S. Syaiful, and MY Suhanda, "The Influence of Work Ethic and Work Discipline on the Performance of Employees of the Energy and Mineral Resources Service of West Sumatra Province in 2019," Perform. J. Manag. Entrep. , vol. 1, no. 1, pp. 46–51, 2022.
[19] A. Asroti, M. Mochlasin, and M. Ridlo, "The Influence of Servant Leaders Islamic Work Ethic and Compensation on Employee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Variable," Jesya (Econ. and Econ. Syariah Journal) , vol. 5, no. 2, pp. 2179–2191, 2022.
[20] EO Permadi, "The Influence of Reward Systems and Organizational Culture on Organizational Citizenship Behavior with Organizational Commitment as an Intervening Variable (Study of DP3APPKB Employees in Salatiga City)." 2023.
[21] D. Triliyani and C. Kuntadi, "FACTORS THAT INFLUENCE ORGANIZATIONAL CITIZENCY BEHAVIOR: INDIVIDUAL ETHICAL NORMS, ORGANIZATIONAL COMMITMENT AND SUPPORT FROM SUPERIORS AND CO-WORKERS," Musytari Neraca Management, Accounting, and Econ. , vol. 1, no. 3, pp. 40–50, 2023.
[22] M. Naim, R. Daga, and A. Samad, "The Influence of Information Technology Systems and Work Ethic on Employee Performance through Spiritual Intelligence," J. Sains Manaj. Nitro , vol. 2, no. 2, pp. 168–182, 2023.
[23] A. Hindun, "THE INFLUENCE OF RELIGIOUSITY AND ISLAMIC WORK ETHICS ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE." Putra Bangsa University, 2023.
[24] S. Ukasyah, H. Zaki, and A. Kusumah, "THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND WORK ETHICS ON EMPLOYEE PERFORMANCE AT RSIA BUDHI MULIA," in Proceedings of the National Seminar on Economics, Business & Accounting , 2023, pp. 537–545.
[25] Y. Budiyarti, M. Syafwani, L. Harun, and M. Muhsinin, "Effect of Organizational Citizenship Behavior (OCB) on Performance Through Nurse Work Ethos," Journals Nurse Community , vol. 13, no. 6, pp. 736–745, 2022.
[26] IGNPS Jatiawan, PAE Rismawan, and AW Andika, "THE INFLUENCE OF ORGANIZATIONAL CULTURE, ORGANIZATIONAL COMMITMENT, AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE AT THE BAPPEDA OFFICE OF BALI PROVINCE," EMAS , vol. 4, no. 4, pp. 866–881, 2023.
[27] H. Pebrianti, IDK Ibrahim, and I. Cahyadi, "The Influence of Organizational Culture and Job Satisfaction on Employee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Variable at PT. Pos Indonesia (Mataram Head Office)," Bisman (Business and Management) J. Bus. Manag. , vol. 6, no. 2, pp. 389–408, 2023.
[28] S. Khoiriyah, "The Influence of Competency, Organizational Culture, Organizational Citizenship Behavior with Islamic Work Ethics as an Intervening Variable on Amil's Performance at the Zakat Management Institution in Grobogan Regency." IAIN Kudus, 2023.
[29] WT Kurniawan, "The Influence of Organizational Culture, Work Motivation, Organizational Citizenship Behavior (OCB) on the Performance of Kpr Jogja Employees." Atma Jaya University Yogyakarta, 2020.
[30] AB Ardella and S. Suhana, "Improving Employee Performance: The Role of Organizational Culture, Work Ethic, and Organizational Citizenship Behavior (OCB)," Manag. Stud. Entrep. J. , vol. 4, no. 4, pp. 4153–4163, 2023.
[31] MI Fadillah, "THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON NURSES' PERFORMANCE AT IBNU SINA HOSPITAL MAKASSAR WITH ISLAMIC WORK ETHICS AS A MODERATING VARIABLE." Hasanuddin University, 2022.
[32] M. Wildani, "THE INFLUENCE OF SELF EFFICACY AND WORK ETHICS ON HR PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AS AN INTERVENING VARIABLE IN PT PLN (PERSERO) EMPLOYEES IN THE JATINGALEH SEMARANG AREA." Sultan Agung Islamic University, 2023.
[33] KC Kirana, IS Kurniawan, and FC Putra, "The Influence of Organizational Culture and Job Satisfaction on Performance with OCB as a Mediator," Ekon. Business , vol. 21, no. 1, 2022.
[34] Z. Zakiah, "THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP, ORGANIZATIONAL CULTURE AND WORK ETHIC ON PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE STATE CIVIL APPARATUS OF THE MINISTRY OF RELIGION IN THE CITY OF BANJARBARU." Postgraduate, 2021.
[35] M. Dodi, "THE INFLUENCE OF PERSON-ORGANIZATION FIT, ISLAMIC WORK ETHIC AND ISLAMIC LEADERSHIP ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AS A MEDIATION VARIABLE (Study at PT. Bank Muamalat in Purwokerto)." UIN Prof. KH Saifuddin Zuhri, 2022.
[36] NPMD Savitri, MDP Agustina, and IA Mashyuni, "The Influence of Work Ethic on Employee Performance with Organizational Citizenship Behavior (OCB) as an Intervening Variable in the Bali Province P3A Social Service," WidyaAmrita J. Management, Entrepreneurship and Tourism , vol. 3, no. 5, pp. 913–924, 2023.
[37] M. Mokoagow, G. Sendow, and R. Lumantow, "THE INFLUENCE OF EMPLOYEE EMPOWERMENT, WORK ETHIC AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE IN THE KOTAMOBAGU MAYOR'S OFFICE," J. EMBA J. Ris. Econ. Management, Business and Accounting. , vol. 10, no. 4, pp. 2061–2071, 2022.
[38] E. Ermawati, "THE INFLUENCE OF ORGANIZATIONAL CULTURE, WORK ETHICS, AND ORGANIZATIONAL COMMITMENT ON ORGANIZATION CITIZENSHIP BEHAVIOR." Putra Bangsa University, 2023.
[39] VSS Sitio, "The Influence of Organizational Commitment and Organizational Culture on Employee Performance with Organizational Citizenship Behavior as an Intervening Variable at PT. Emerio Indonesia,” J. Ilm. M-Progress , vol. 11, no. 1, 2021.
[40] M. BAHARUDDIN, "THE INFLUENCE OF ORGANIZATIONAL CLIMATE, ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AND WORK ETHIC ON EMPLOYEE PERFORMANCE (CASE STUDY OF Dr. HLM Hospital".