Strategic Management and Public Service Innovation
Keywords:
Strategic Management; Public Service Innovation; Digital Transformation; Public Governance; Systematic Literature Review
Abstract
Purpose: This study aims to analyze the development of research on strategic management and public service innovation in the public sector during 2020–2026.
Design/methodology/approach: The study applies a Systematic Literature Review (SLR) based on PRISMA guidelines and bibliometric analysis using VOSviewer. A total of 847 articles indexed in international databases were examined to identify research trends, thematic clusters, and research gaps.
Findings: The results show that public service innovation is closely linked to digital transformation, strategic leadership, collaborative governance, and organizational capabilities in managing change. Research at the municipal government level, especially in developing countries, remains limited
Research limitations/implications: The study only includes articles indexed in international databases within the 2020–2026 period, which may exclude relevant studies from local or non-indexed sources.
Practical implications: The findings provide guidance for policymakers and public sector managers in designing innovation-oriented strategic management practices to improve public service quality and responsiveness.
Originality/value: This study integrates strategic management and public service innovation perspectives through combined SLR and bibliometric approaches.
Paper type: Systematic Literature Review and bibliometric study
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References
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Andrews, R. (2022). Organizational Publicness and Mortality: Explaining the Dissolution of Local Authority Companies. Public Management Review, 24(3), 350–371. https://doi.org/10.1080/14719037.2020.1825780
Ansell, C., Sørensen, E., & Torfing, J. (2025). Theorizing the political dimension of collaborative governance. Perspectives on Public Management and Governance, 8(3), 158–171. https://doi.org/10.1093/ppmgov/gvaf007
Bryson, J., Sancino, A., Benington, J., & Sørensen, E. (2017). Towards a multi-actor theory of public value co-creation. Public Management Review, 19(5), 640–654. https://doi.org/10.1080/14719037.2016.1192164
Cobo, M. J., López-Herrera, A. G., Herrera-Viedma, E., & Herrera, F. (2011). An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field. Journal of Informetrics, 5(1), 146–166. https://doi.org/10.1016/j.joi.2010.10.002
David, A., Yigitcanlar, T., Li, R. Y. M., Corchado, J. M., Cheong, P. H., Mossberger, K., & Mehmood, R. (2023). Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review. Sustainability, 15(12), 9645. https://doi.org/10.3390/su15129645
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Haikal, F., Adi, S., & Kendry, W. (2024). Inovasi Kng (Klampid New Generation) Dalam Meningkatkan Kualitas Pelayanan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Surabaya. PRAJA Observer: Jurnal Penelitian Administrasi Publik, 4(2), 51–57.
Hartley, J., Sørensen, E., & Torfing, J. (2013). Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship. Public Administration Review, 73(6), 821–830. https://doi.org/10.1111/puar.12136
He, Z., Huang, H., Choi, H., & Bilgihan, A. (2023). Building organizational resilience with digital transformation. Journal of Service Management, 34(1), 147–171. https://doi.org/10.1108/JOSM-06-2021-0216
Hidayah, C. W., Sutantri, & Iva, K. M. (2024). Pengertian Dan Perkembangan Manajemen Strategi. Jurnal Ilmiah Multidisipliner, 8(6), 47–55.
Idzi, F. M., & Gomes, R. C. (2022). Digital governance: government strategies that impact public services. Global Public Policy and Governance, 2(4), 427–452. https://doi.org/10.1007/s43508-022-00055-w
Juniarti, S. D., & Irsyadul, I. (2025). Implementasi Inovasi Pelayanan Perizinan Terpadu danPenerbitanIzin Usaha (Pepet Terus) di Kota Surakarta. PESHUM?: Jurnal Pendidikan, Sosial DanHumaniora, 4(5), 7067–7086.
Kumar, R., Saxena, S., Kumar, V., Prabha, V., Kumar, R., & Kukreti, A. (2024). Service innovation research: a bibliometric analysis using VOSviewer. Competitiveness Review: An International Business Journal, 34(4), 736–760. https://doi.org/10.1108/CR-01-2023-0010
Lema, R., Kraemer-Mbula, E., & Rakas, M. (2021). Innovation in developing countries: examining two decades of research. Innovation and Development, 11(2–3), 189–210. https://doi.org/10.1080/2157930X.2021.1989647
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Moore, M. H. (2013). Recognizing Public Value. Harvard University Press.
Osborne, Nasi, & Powell. (2021a). Beyond co-production: Value creation and public services. Public Admin, 99(3), 641–657. https://doi.org/https://doi.org/10.1111/padm.12718
Osborne, S. P., Nasi, G., & Powell, M. (2021b). Beyond co?production: Value creation and public services. Public Administration, 99(4), 641–657. https://doi.org/10.1111/padm.12718
Palumbo, R., Casprini, E., & Fakhar Manesh, M. (2023). Unleashing open innovation in the public sector: a bibliometric and interpretive literature review. Management Decision, 61(13), 103–171. https://doi.org/10.1108/MD-12-2022-1745
Priyono, A., Agustina, S., Margareta, A. R., Sudirman, & Pannen, P. (2025). Sintesis metodologi penelitian kuantitatif dalam kajian informasi: tren, inovasi, dan arah pengembangan di era transformasi digital. Jurnal Pelayanan Publikn, 13(2), 295–310.
Salam, M. Z., & Tri, A. S. P. (2026). Peran Manajemen Strategis Dalam Menghadapi Persaingan Bisnis Di Era Digital. Musytari: Neraca Manajemen, Akuntasi, Dan Ekonomi, 25(3), 841–850. https://doi.org/https://doi.org/10.5281/zenodo.18724006
Saputro, H. N. (2023). Inovasi Pelayanan pada Organisasi Publik. Jurnal Wacana Kinerja Kajian Praktis-Akademis Kinerja Dan Administrasi Pelayanan Publik, 26(1). https://doi.org/10.31845/jwk.v26i1.823
Sørensen, E., & Torfing, J. (2022). The Three Orders of Public Innovation: Implications for Research and Practice. Nordic Journal of Innovation in the Public Sector, 1(1), 35–52. https://doi.org/10.18261/njips.1.1.3
Sudiantini, D. (2022). Manajemen Strategi. CV. Pena Persada.
Suhartono, B., Firman, H. R., Eddy, K. W., & Rasyid, A. C. (2025). Implementasi e-Government dalam Pelayanan Publik di Unit Layanan Administrasi pada Biro Organisasi dan Tatalaksana Kementerian Dalam Neger. Jurnal Pelayanan Publik, 5(8).
Suharyani, & Djumarno. (2023). Perencanaan Strategis Dan Pembangunan Berkelanjutan. Jurnal Ilmiah Global Education, 4(2), 767–778. https://doi.org/https://doi.org/10.55681/jige.v4i2.827
Sumaryono, & Zahara, T. R. (2024). Manajemen Strategis dan Kerangka Kerja Strategis. Jurnal Ekonomi Manajemen Sistem Informasi, 5(3), 353–366. https://doi.org/10.31933/jemsi.v5i3.1850
Tarigan, W. J., & Irwan, A. (2021). Penerapan Manajemen Strategi Dalam Menghadapi Persaingan Pasar (Studi Kasus Pada Telkomsel Cabang Pematang Siantar). Jurnal Ilmiah AccUsi, 3(1), 28–39. https://doi.org/10.36985/accusi.v3i1.491
Taufiqurokhman. (2020). Manajemen Strategik. Universitas Prof. Dr. Moestopo Beragama.
Torfing, J., Triantafillou, P., Sørensen, E., & Campo, L. R. (2026). Understanding the role of multi-level societal intelligence for ensuring robust governance of schools during turbulence. International Journal of Public Sector Management, 39(1), 112–129. https://doi.org/10.1108/IJPSM-07-2024-0210
Vial, G. (2023). Data governance and digital innovation: A translational account of practitioner issues for IS research. Information and Organization, 33(1), 100450. https://doi.org/10.1016/j.infoandorg.2023.100450
Wilson, C., & Mergel, I. (2022). Overcoming barriers to digital government: mapping the strategies of digital champions. Government Information Quarterly, 39(2), 101681. https://doi.org/10.1016/j.giq.2022.101681
Wirtz, B. W., Langer, P. F., & Schmidt, F. W. (2021). Digital Government: Business Model Development for Public Value Creation - A Dynamic Capabilities Based Framework. Public Administration Quarterly, 45(3), 232–255. https://doi.org/10.37808/paq.45.3.2
Xu, M., Zhang, Y., Sun, H., Tang, Y., & Li, J. (2024). How digital transformation enhances corporate innovation performance: The mediating roles of big data capabilities and organizational agility. Heliyon, 10(14), e34905. https://doi.org/10.1016/j.heliyon.2024.e34905
Zaki, B. L., & George, B. (2022). New development: Policy learning and public management—a match made in crisis. Public Money & Management, 42(2), 129–132. https://doi.org/10.1080/09540962.2021.1956212
Al-hawajreh, K. M., Al-Nawaiseh, A. R., Almomani, R. Z. Q., Alqahtani, M. M., Barqawi, B. Y. A., Alshurideh, M. T., Al-Hawary, S. I. S., Mohammad, A., & Mohammad, A. A. S. (2023). Strategic Leadership and Its Role on Implementing Public Policies in the Government Departments in Karak Governorate (pp. 1385–1401). https://doi.org/10.1007/978-3-031-12382-5_76
Alfiyatin, A. N., & Khazenatul, Q. (2025). Systematic Literature Review: Efektivitas Media Pembelajaran Untuk Mendorong Kemampuan Pemahaman Konsep Matematis Siswa. Jurnal Media Akademik, 3(1), 10.62281.
Andrews, R. (2022). Organizational Publicness and Mortality: Explaining the Dissolution of Local Authority Companies. Public Management Review, 24(3), 350–371. https://doi.org/10.1080/14719037.2020.1825780
Ansell, C., Sørensen, E., & Torfing, J. (2025). Theorizing the political dimension of collaborative governance. Perspectives on Public Management and Governance, 8(3), 158–171. https://doi.org/10.1093/ppmgov/gvaf007
Bryson, J., Sancino, A., Benington, J., & Sørensen, E. (2017). Towards a multi-actor theory of public value co-creation. Public Management Review, 19(5), 640–654. https://doi.org/10.1080/14719037.2016.1192164
Cobo, M. J., López-Herrera, A. G., Herrera-Viedma, E., & Herrera, F. (2011). An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field. Journal of Informetrics, 5(1), 146–166. https://doi.org/10.1016/j.joi.2010.10.002
David, A., Yigitcanlar, T., Li, R. Y. M., Corchado, J. M., Cheong, P. H., Mossberger, K., & Mehmood, R. (2023). Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review. Sustainability, 15(12), 9645. https://doi.org/10.3390/su15129645
Eck, N. J. van, Eck, N. J. van, Waltman, L., & Waltman, L. (2014). Visualizing Bibliometric Networks. https://doi.org/10.1007/978-3-319-10377-8_13
Gabryelczyk, R. (2020). Has COVID-19 Accelerated Digital Transformation? Initial Lessons Learned for Public Administrations. Information Systems Management, 37(4), 303–309. https://doi.org/10.1080/10580530.2020.1820633
Haikal, F., Adi, S., & Kendry, W. (2024). Inovasi Kng (Klampid New Generation) Dalam Meningkatkan Kualitas Pelayanan Di Dinas Kependudukan Dan Pencatatan Sipil Kota Surabaya. PRAJA Observer: Jurnal Penelitian Administrasi Publik, 4(2), 51–57.
Hartley, J., Sørensen, E., & Torfing, J. (2013). Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship. Public Administration Review, 73(6), 821–830. https://doi.org/10.1111/puar.12136
He, Z., Huang, H., Choi, H., & Bilgihan, A. (2023). Building organizational resilience with digital transformation. Journal of Service Management, 34(1), 147–171. https://doi.org/10.1108/JOSM-06-2021-0216
Hidayah, C. W., Sutantri, & Iva, K. M. (2024). Pengertian Dan Perkembangan Manajemen Strategi. Jurnal Ilmiah Multidisipliner, 8(6), 47–55.
Idzi, F. M., & Gomes, R. C. (2022). Digital governance: government strategies that impact public services. Global Public Policy and Governance, 2(4), 427–452. https://doi.org/10.1007/s43508-022-00055-w
Juniarti, S. D., & Irsyadul, I. (2025). Implementasi Inovasi Pelayanan Perizinan Terpadu danPenerbitanIzin Usaha (Pepet Terus) di Kota Surakarta. PESHUM?: Jurnal Pendidikan, Sosial DanHumaniora, 4(5), 7067–7086.
Kumar, R., Saxena, S., Kumar, V., Prabha, V., Kumar, R., & Kukreti, A. (2024). Service innovation research: a bibliometric analysis using VOSviewer. Competitiveness Review: An International Business Journal, 34(4), 736–760. https://doi.org/10.1108/CR-01-2023-0010
Lema, R., Kraemer-Mbula, E., & Rakas, M. (2021). Innovation in developing countries: examining two decades of research. Innovation and Development, 11(2–3), 189–210. https://doi.org/10.1080/2157930X.2021.1989647
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Moore, M. H. (2013). Recognizing Public Value. Harvard University Press.
Osborne, Nasi, & Powell. (2021a). Beyond co-production: Value creation and public services. Public Admin, 99(3), 641–657. https://doi.org/https://doi.org/10.1111/padm.12718
Osborne, S. P., Nasi, G., & Powell, M. (2021b). Beyond co?production: Value creation and public services. Public Administration, 99(4), 641–657. https://doi.org/10.1111/padm.12718
Palumbo, R., Casprini, E., & Fakhar Manesh, M. (2023). Unleashing open innovation in the public sector: a bibliometric and interpretive literature review. Management Decision, 61(13), 103–171. https://doi.org/10.1108/MD-12-2022-1745
Priyono, A., Agustina, S., Margareta, A. R., Sudirman, & Pannen, P. (2025). Sintesis metodologi penelitian kuantitatif dalam kajian informasi: tren, inovasi, dan arah pengembangan di era transformasi digital. Jurnal Pelayanan Publikn, 13(2), 295–310.
Salam, M. Z., & Tri, A. S. P. (2026). Peran Manajemen Strategis Dalam Menghadapi Persaingan Bisnis Di Era Digital. Musytari: Neraca Manajemen, Akuntasi, Dan Ekonomi, 25(3), 841–850. https://doi.org/https://doi.org/10.5281/zenodo.18724006
Saputro, H. N. (2023). Inovasi Pelayanan pada Organisasi Publik. Jurnal Wacana Kinerja Kajian Praktis-Akademis Kinerja Dan Administrasi Pelayanan Publik, 26(1). https://doi.org/10.31845/jwk.v26i1.823
Sørensen, E., & Torfing, J. (2022). The Three Orders of Public Innovation: Implications for Research and Practice. Nordic Journal of Innovation in the Public Sector, 1(1), 35–52. https://doi.org/10.18261/njips.1.1.3
Sudiantini, D. (2022). Manajemen Strategi. CV. Pena Persada.
Suhartono, B., Firman, H. R., Eddy, K. W., & Rasyid, A. C. (2025). Implementasi e-Government dalam Pelayanan Publik di Unit Layanan Administrasi pada Biro Organisasi dan Tatalaksana Kementerian Dalam Neger. Jurnal Pelayanan Publik, 5(8).
Suharyani, & Djumarno. (2023). Perencanaan Strategis Dan Pembangunan Berkelanjutan. Jurnal Ilmiah Global Education, 4(2), 767–778. https://doi.org/https://doi.org/10.55681/jige.v4i2.827
Sumaryono, & Zahara, T. R. (2024). Manajemen Strategis dan Kerangka Kerja Strategis. Jurnal Ekonomi Manajemen Sistem Informasi, 5(3), 353–366. https://doi.org/10.31933/jemsi.v5i3.1850
Tarigan, W. J., & Irwan, A. (2021). Penerapan Manajemen Strategi Dalam Menghadapi Persaingan Pasar (Studi Kasus Pada Telkomsel Cabang Pematang Siantar). Jurnal Ilmiah AccUsi, 3(1), 28–39. https://doi.org/10.36985/accusi.v3i1.491
Taufiqurokhman. (2020). Manajemen Strategik. Universitas Prof. Dr. Moestopo Beragama.
Torfing, J., Triantafillou, P., Sørensen, E., & Campo, L. R. (2026). Understanding the role of multi-level societal intelligence for ensuring robust governance of schools during turbulence. International Journal of Public Sector Management, 39(1), 112–129. https://doi.org/10.1108/IJPSM-07-2024-0210
Vial, G. (2023). Data governance and digital innovation: A translational account of practitioner issues for IS research. Information and Organization, 33(1), 100450. https://doi.org/10.1016/j.infoandorg.2023.100450
Wilson, C., & Mergel, I. (2022). Overcoming barriers to digital government: mapping the strategies of digital champions. Government Information Quarterly, 39(2), 101681. https://doi.org/10.1016/j.giq.2022.101681
Wirtz, B. W., Langer, P. F., & Schmidt, F. W. (2021). Digital Government: Business Model Development for Public Value Creation - A Dynamic Capabilities Based Framework. Public Administration Quarterly, 45(3), 232–255. https://doi.org/10.37808/paq.45.3.2
Xu, M., Zhang, Y., Sun, H., Tang, Y., & Li, J. (2024). How digital transformation enhances corporate innovation performance: The mediating roles of big data capabilities and organizational agility. Heliyon, 10(14), e34905. https://doi.org/10.1016/j.heliyon.2024.e34905
Zaki, B. L., & George, B. (2022). New development: Policy learning and public management—a match made in crisis. Public Money & Management, 42(2), 129–132. https://doi.org/10.1080/09540962.2021.1956212
Published
2026-05-31
Section
Articles
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