The Influence of Web Quality on Client’s Internet Banking Adoption Mediated by Perceived Ease of Use on Bank Jatim Surabaya

Abstract

Purpose: This paper aims to analyze the influence of web quality on the client’s e-banking adoption through the mediation of perceived ease of use.

Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional.

Findings: 3 out of 7 hypotheses are rejected while the other 4 is accepted.

Research limitations/implications: Variables considered in this study are perceived ease of use in technology acceptance model, web quality, accessibility, and internet banking adoption. The samples are a number of customers (60 respondents) in Bank Jatim Surabaya that were chosen using purposive sampling.

Practical implications: Results show that the hypotheses proposed are proven by the equation.

Originality/value: This paper is original.

Paper type: This paper can be categorized as a case study.